"I have never heard about this company…"

I have never heard about this company but I took the risk and decide to purchase my dream planetary mixer as they had it in perfect price.
Contact with sale centre was brilliant same as dispatch.
I am more than sure I’ll be a returning customer.

"Ordered two Bosch items ,which were…"

Ordered two Bosch items ,which were competitively priced. They items arrived on the day stated, well and carefully packed.Very pleased with the excellent service provided and would highly recommend.

"Great service"

Great experience ordering with Gerald Giles. The price was competitive, it was shipped quickly and well packaged. Parcel arrived sooner than anticipated. Would definitely shop again when I have the need

"Excellent service"

Ordered a Bose speaker for our tv and it was delivered the next day! Excellent price and service from this company and would buy again with confidence.

"Gerald Giles has been let down by its…"

Gerald Giles has been let down by its Courier Company APC and attracted this poor review.
I missed a delivery Monday. I had received NO notification that it was coming so that I could make arrangements.
The delivery was then arranged for Tuesday 9.11.21
No time frame was given. I waited in all day at considerable inconvenience to work and family commitments. In the afternoon I started chasing up Gerald Giles as APC had no functioning tracking system and there was no communication from them.
In fairness to Gerald Giles they have promised to refund me. They have lost my business and good will until they address the delivery side of their business which has been neglected and is abysmal. There is NO tracking system, no text, no communication and no advance notification of a delivery. Do they really expect people to wait in 12 hours?

Thé reader of this review will see that my review was published on 9 November 2021
The reply from Gerald Giles is 27 January 2022

"Really impressed with how effortless…"

Really impressed with how effortless and efficient it has been to order from Gerald Giles. Their pricing is also reasonable. I received updates about my order soon as I placed it and communication was constant. My package arrived swiftly, within two days, and everything was in good order. Really pleased and impressed and planning to make future purchases given their great service.

"Far Exceeded expectations"

Far Exceeded expectations. I telephoned to see whether they had any Dyson fans in stock. They had just received a delivery but only had four left. I was encouraged to order one quickly which I did. I was told the courier collects the deliveries at 2:30 pm. I ordered the fan at 2:15 pm on Thursday afternoon and it was still sent out on the same day. It arrived in Chelmsford the following morning. It wasn’t anticipated to arrive until Monday so that was a huge bonus. Alex and the staff couldn’t have been more helpful. Would highly recommend this business and I will definitely be using them in the future. If only all companies with this helpful and efficient. Thanks Gerald Giles!

"I made a mistake with my online order"

I made a mistake with my online order, they phoned me as soon as they were open to rectify the issue without my intervention and refunded the difference.
Superb friendly customer services, well done and thank you

"Gerald Giles of Norfolk KitchenAid"

Gerald Giles of Norfolk is just a 5-Star company
Placed order in afternoon on line delivered following day 8.00am APC there delivery company was second to none
Parcel was delivered in excellent condition driver was just great a credit to APC the overnight delivery company
Never had better service thank you all for the first class service I have received

"Really happy with the order"

Really happy with the order! Came the next day and it was a rare product too! Highly recommend!