"Extremely poor service"

I was interested to discover from my tour operator about the service Bagsahead offer. As my wife and I are of advanced years we thought it would be a service that would avoid the need for us to handle our luggage on and off planes and trains on our holiday to Switzerland in June 2022.

I visited the Bagasahead website hoping to obtain a quotation for our needs. For reasons unknown, the website was unable to provide an on-line quotation but suggested sending an e-mail requesting a quotation. This I did, but a fortnight or so later and not having received any response from Bagsahead, I repeated the process. After another fortnight or so, and still having received no response, I telephoned Bagsahead, explained the situation and was promised a reply with a quotation "within a few days".

Again, total silence. So, I gave up. It made me wonder, if they were so incompetent when it came to giving me a quotation, how incompetent would be the service if I had chosen to use them? Where might my luggage have gone?

"Quick"

Quick, easy and efficient. The team responded to emails very quickly and was a stress free process.

"Excellent service"

Excellent service

"Good service and excellent…"

Good service and excellent communications. There was a potential problem with our bags because of covid and lockdown but once explained to them they dealt with it sensibly and reasonably. I would use Bagsahead again.

"Easily the worst investment"

Easily the worst investment. Firstly the company did not send me the final document or luggage tags needed to book in my baggage collection, so despite numerous emails back and forth for weeks I took off work on the day I requested it to be collected (as they said the pickup could be anytime 9-5) and at 3:30 I called to double check they were coming. They said they did not have me on the books for collection. Luckily I wasn’t moving out of the house for a couple days and they scheduled the pickup for the following day. When I arrived in Spain, customs threatened to “destroy my bags” if I didn’t give them the required documentation of my residency (which is impossible to get within a month of arriving in the country.) I was not advised by DHL that this would be the case or I’d have just paid extra for excess baggage on my flight. When the bags finally arrived, the whole wheel was ripped off my brand new quality suitcase. If I’d have known this would be the process I would have never used this service.

"Very good service"

Very good service. Decent price and transit time. Fedex comms not so great, but hey!

"Amazing from start to finish"

We've recently used Bagsahead to ship a heavy bag to our holiday destination and back. Many companies will only transport boxes or suitcases, we were delighted to find that Bagsahead accept any kind of luggage at an incredibly competitive price. The whole process was incredibly swift and smooth, communication was excellent, and when we had slightly quirkier circumstances with the pick up at our holiday home, Bagsahead went out of their way to make sure everything could go as planned. We will definitely use them again and would highly recommend!!!

"I have used Bagsahead on numerous…"

I have used Bagsahead on numerous occasions now and they are always reliable and get my bags to my destination ahead of me, safely and without issues. They know their onions - book with them and you won't regret it!

"BEST COMPANY 100% TRUSTWORTHY & RELIABLE"

If you need to ship a bag abroad you can trust Bags Ahead. They are great at communicating with you.
I had a problem with some luggage and they went above and beyond to help make sure I retrieved it. I can't thank you enough for all your excellent customer service.
I hope this company goes from strength to strength as you deserve it!

"Recommended"

Moved fast, everything went as expected, all the luggage arriving promptly and in good condition