"Mercedes purchase."

Went to look at a car last week and was greeted in reception with a warm welcome and a coffee, after a few minutes Billy showed me the vehicle and gave me full access to look at the vehicle before a test drive and exam of documentation. Still had mine to sell. Returned the following week after WhatsApp and phone conversations with Billy and struck a deal for the vehicle to collect this week. Billy ill on the day but Chris stood in and the transaction went without a fuss. Very well turned out car inside and out. So far so good. Thankyou Darren L ….Merc GLC300

"Very good experience down at the shop…"

Very good experience down at the shop all the lads especially Chris was very helpful answered all questions and looked after me, would deffo recommend this company!

"I recently bought a car from there and…"

I recently bought a car from there and the customer service was absolutely amazing, especially big thanks to Chris and Riz, I would definitely go back to RIvieria Automotive.

"Bought a car from here"

Bought a car from here. Excellent service from start to finish. They went the extra mile for me to. I would definitely recommend these guys.

"After care is non existent, sub standard work done."

My cars paint ( black defender) has started coming off in many areas, A paint technician has said it’s been re sprayed in areas from silver to black.
Riviera have ignored my calls and say there’s nothing that can be done??
The side steps corroded after 14 months, in places where it wasn’t used, must have been faulty, and they didn’t want to know after a year of purchasing!!!!
Paid a lot of money for a car to be sub standard… beware of buying here, rip off

"This is my first time purchase and…"

This is my first time purchase and therefore first time dealing with Riviera Automotive. Billy was my first point of contact, he was extremely helpful, knowledgeable and polite. However, Chris in the workshop is a credit to the dealership and goes the extra mile to make sure you’re happy with the car.

"Untrustworthy"

I was selling my vehicle on Motorway, Riviera Automotive Limited were the successful bidder, it has been over a week since my sale closed at the time of writing this and no one from Riviera Automotive Limited have been in touch with either myself or Motorway despite our best efforts to contact them for a resolution. I have lost 2 weeks whereby I could have sold my car, but due to the cowboy antics of Farhaan Mahmood and his business practices (or lack of), I have to start the process all over again! Cowboy!

"Excellent service and attention to detail"

I recently purchased a new car from Riviera Automotive and found the entire experience to be a pleasure.

We were greeted by Billy who personally managed the whole process with efficiency and attention to detail. The whole team were friendly and highly knowledgeable in answering the many technical questions posed.

I would highly recommend Riviera if you are looking for a high spec and high performance car.

"Excellent service from Riz"

Excellent service from Riz, all the way from beginning to sale of car.

"AVOID AT ALL COSTS!!!!"

Currently undergoing a load of issues with Riviera Automotive.

From buying the car to now the after care it’s been a real challenge. Even which they have acknowledged to me. I won’t put names here but they know who they are.

I drove the car home after purchasing on the 22nd July, after waiting 3 hours for them to hand the car over. I saw them cleaning and polishing the car before handover something they should have had prepared prior. I also used an external lender and took them about 13 days to get the required paperwork to the lender so they could pay out. Boy was it a mistake buying from them as I arrived and the cars bodywork and a wheel was chipped that was just the start.

I then embarked on driving home back to london which was a 4 hour journey from their showroom. As soon as I arrived I noticed along the journey a funny smell in the boot followed by the cars breaking power wasn’t really up to scratch. A few errors came up on screen but kept going and coming I just assumed the car hadn’t been driven for a while. Again boy was I wrong.

I asked the dealership to put the issues above right, in which after about 2-3 weeks of going to them and asking them to sort, the best they could come back with is aftermarket pads on a £71,000 performance suv and a replacement tyre inflation kit which exploded and that was where the smell was from in the boot staining the carpets.

At this point I decided enough was enough and requested to reject the car. This is where all the pain began, they became defensive and started to tell me they are leaving this with an external solicitor to sort out. I got an email asking to try sort out the issues but they were adamant on the aftermarket cheap pads which cost £30-50 and explained they would not fit on this specific car. Even Audi themself told me no one makes them and you’ll be wasting your time.

At this point I decided to take the car in for a full health check at Audi and let me tell you, Audi themself are in shock over how a car like this has been sold, the list of issues as per below:

1- Oil pressure fault
2- Coolant leak
3- Rust on A pillar
4- Door lock faults (electrical)
5- Worn front and rear brake pads 70-80%
6- Trims and heat shields damaged under the car and need to be replaced
7- Tyre pressure sensors possible issue

The consumer rights act 2015 clearly states that any issue with the car and the consumer can reject. Something Riviera and their solicitor clearly don’t understand. The car is currently at Audi and they are asking me to remove from their premises via a tow as they highly advise not to drive the car until further investigation. I have supplied the evidence and proof yet riviera are trying to make it very difficult to just take it on the chin and take the car back and give me my money.

I have now informed the finance company Alphera, the broker who is dealing with this. The motor ombudsman who has seen all my evidence and suggested to give the dealer the opportunity to sort out as I have all the required for a rejection within the 30 day timeline. I have now began a case with trading standards and also a claims court to retrieve costs that have come out of my expense to get them what is required. Bearing in mind no mention of a courtesy car out of goodwill.

I have been super polite and patient the beginning however they took this for weakness and now that I do not trust them to repair the car as they want to use garages they know they are beginning to play hard ball. What they do not understand is they will end up being out of pocket more then they expect. This is even before I go to the press and social media following who I am known for.

I am open to reviewing this review if they handle this with immediate effect. I have made it clear I use the car for my disabled father and autistic son which clearly to them is nothing and to follow a process. I would highly advise you have your car checked thoroughly before purchasing and not buying based on their word. No wonder the car was the cheapest by several thousand pounds and had been listed for some time.