"Quick and affordable closed captions"

Quick and affordable closed captions. Thanks!

"They always do a very good job and in…"

They always do a very good job and in considerably less time than estimated.

"Super easy to use at a reasonable price."

Super easy to use at a reasonable price.

"Submitted my movie file"

Submitted my movie file, recommended turnaround time was 2 days and sure enough, two days later my CC file was ready. Definitely recommend.

"Great"

Rev.com is a great service, that saves me a lot of time and makes my online courses more accessible.

"Great work"

Great work, only a few minor corrections, but I think that's fine considering the speed in which I got my subtitles back. Thanks!

"You scammed me"

You scammed me

"Very bad customer service"

I hope everyone sees this review because this company is really bad especially when you call to try to get an answer about your bill from day one of service I had many issues with them lack of communication from employee I was always told that they would call me back and never do been very patient and I called and to inform them that I still haven't received a call back it has been 2 months now and still no call backs very terrible wa cannot get a straight answer from these people was told that my monthly bill was going to be a certain amount when I received the bill it was a lot more no one can seem to take care of that issue I was told that they would look into it and call me back 2 months later no calls was considering about going to the better Business bureau I would have liked to deal with the business themselves instead of taking it further still may happen that's how upset I really am about this company maybe someone higher up in the company realize how bad their employees are unless they just don't care

"ZERO competence in treating trial users | Total Frustration"

I joined the Trial Version to see how to use the service from the inside. After 1 free transcription, I left the platform as I did not find it relevant for me.

After some time, I WAS CHARGED the full subscription price of $29.99. NO email reminders were sent (both inbox and spam checked), NO notifications were used on the personal account screen, NO remaining days were counted anywhere - as most respectful services do.

I requested a refund \ explanation by contacting their support on Feb 8th (ticket 3067419) AND NEVER GOT A REPLY.

Today, on Feb 17th, I reached support chat and their representative Quinton admitted that A) he personally saw my ticket AND DID NOT reply, B) the support team IS NOT aware of the notification system, C) NO refunds are actually possible, D) and also that I can send a complaint email...to their support (what an irony!)

In other words, THE ONLY way for users to know about the remaining days is by checking a subscription tab constantly (but only if you are aware of it and if you managed to find one).

My complaint is not about money themselves but about the level of communication, support and user treatment, meaning:

1. There are NO any emails \ reminders at least 24h before the trial period ends
2. There are NO any website screen notifications
3. Support DID NOT respond to the support ticket even though they KNEW there was a request
4. Support DOES NOT aware about how their reminder system works
5. REV.com according to support team (I have chat screenshots) is UNABLE to provide a refund for unsatisfied customers, who even DID NOT use the service, which can be easily checked.

I am TOTALLY disappointed with my customer experience with this service ON EVERY level. Refund is a minimum that the respectful platforms must do in this kind of issue - especially if the service itself was not used AT ALL.

I would like new users to keep these things in mind during your trial period.

"Accurate and timely delivery"

The captions were accurate and delivered in a short time. Great service!