"Got telephone yesterday the caller was…"

Got telephone yesterday the caller was very helpful and informative very happy

"Very good and helpful"

Very good and helpful

"Taking out my insurance policy was easy…"

Taking out my insurance policy was easy although the questions were too many. The conversation between me and the agent lasted upto 1 hour or more but I would recommend Beagle street for friends and families because it's worth it.

"the way it was explained was easy and…, Highly"

the way it was explained was easy and clear to understand , I was very impressed with Maya and with the way she talked me through the process.

"Took out a life insurance"

Took out a life insurance.

When doing so I didn't mention my adhd as it doesn't come up as an option and I don't see it as a "condition" anyway, like cancer or or a learning disability is, and didn't think about it.

Upon realising I should have declared it, I have emailed twice and tried calling and got nowhere trying to cancel the policy.
No replies to emails or phone calls returned.

They have just taken payment despite me trying to cancel.

The mistake was mine of course, but not being able to fix it despite trying a few different avenues, is not my fault and has been ridiculous.

Maybe from my review someone will contact me?

"Good service"

Sales person was friendly and made the process pain free.

"New policy set up "

Good informative conversation with agent Abdul who explained everything to me and answered any questions I had. He got me a quote which I accepted and everything was confirmed and set up whilst I was on the phone and all documents emailed straight to me as well as copies in the post which I asked for. He made it all very easy from start to finish

"Fami gave great customer service"

Fami gave great customer service. It was a clear and efficient process. Thank you.

"Great customer service and my policy is…"

Great customer service and my policy is the best iv had to date which I'm 100% happy with

"Abdul was great"

Abdul was great. Very polite, explained everything so it was perfectly clear. Was a pleasure dealing with him