"Sami was super helpful"

Sami was super helpful. Very polite and dealt with my queries in a quick and informative manner

"Thank you so much to Abdul"

Thank you so much to Abdul, he was absolutely fantastic!
Efficient, supportive, giving great advice and direction, especially with myself who has not taken out life insurance before.
I feel so happy with my cover and so pleased Abdul was my advisor! Thank you again!

"Really easy to use happy with cost and…"

Really easy to use happy with cost and speed of application

"Good customer service"

Good customer service. Abdul was friendly and very helpful when dealing with my query regarding my policy. Thank you :)

"Did his best to find the best deal"

Did his best to find the best deal

"After 25 days BeagleSt still could not fix a typo!"

Based on the very high ratings of Beagle Street here on TrustPilot, I trusted this company, and took out a joint Life Insurance policy covering me and my wife.

I have, so far, never died and luckily neither did my wife, therefore I cannot give any feedback on the claims/payback however I have an ongoing name change request to fix a typo which was requested 25 days ago.

They have not been able to complete a simple change in 25 days.

I called them 3 times and sent 4 emails times.

Over the phone, their Help Desk agents asked me to send an ID via email, but still no joy.

When I call them they keep blaming the notorious recent CrowdStrike / IT issue for the delay but come on, if you are keeping your records in stone tablets you should still be able to update it in 25 days. My dentist, GP etc. all were impacted by it but for 1 or 2 days.

CrowdStrike cannot be the source of all your problems for the rest of your life.

I am now considering leaving them as they do not seem to be trustworthy to fix a typo in a month.

"Friendly and efficient"

Rang to set up a policy today, hold times were minimal and all staff were helpful and efficient. Spoke to Sami who was very friendly and set up my policy with ease.

"Great Customer Service"

I recently wanted to change my policy with beagle street from decreasing cover to a set amount. Abdul called me back to help me finish my application. He was very helpful in explaining varying levels of cover to suit my needs. There was no hard sell and he found me the perfect cover for my circumstances. Great to deal with a company that trains their staff correctly in customer service. Thanks again Abdul for your help.

"Sami was very helpful on the phone"

Sami was very helpful on the phone. Unfortunately our Internet application went funny and muddled up names, but Sami sorted it quickly and was very kind

"Helpful"

Helpful, understanding and very patient