"Efficient Customer Services experience"

Lots of poor reviews on here but I had to phone Customer Services to resend some e-tickets and it was done swiftly and efficiently whilst I waited on the phone so I can only give them 5 stars. There was no waiting involved and the representative was polite and helpful.

"Pathetic!"

Pathetic! Terrible website that doesn't let me proceed to secure payment. I have tried PC, Mac and numerous browsers. The mobile app is even worse. Log in to a grey screen. The end! Ive email their tech support but not received a response. I hope the muppet that is responsible for this shambles has realised they would be better off taking drive thru orders at Mc Donalds.

"Money taken, but no order created"

The Ticket Factory website is poorly constructed and prone to chucking you out of the ordering process after having already taken your money. This happened to me twice buying tickets for the RHS Chelsea Flower Show. Please RHS, change your ticketing partner… this band of incompetents is doing your reputation no good at all.
I complained to The Ticket Factory, although it was very difficult to work out how to message them about something that had gone wrong before an order number had been allocated. They wanted more details. Then they went all quiet.
Luckily my card company didn’t quibble and just refunded the money. But we still don’t have our tickets. Maybe we should just watch it on TV this year.

"received tickets to Elton John concert…"

received tickets to Elton John concert in next 2 min by email .

Thank you

"My husband died on 20th November 2022"

My husband died on 20th November 2022. He bought me Peter Gabriel tickets for June next year. The Ticket Factory are refusing to refund. Coroner, bank, credit card, hotels, holidays, other tickets; in fact everyone has been kind and helpful. Not Ticketmaster. They are faceless, voiceless, soulless, cruel thieves

"Waste of time"

Some Visa applications for third world countries are easier to complete than buying tickets on this archaic website. What a waste of time.

"Paid 169.85 for ticket via Viagog on…"

Paid 169.85 for ticket via Viagog on 8th October 2021 for seated circle area RWA Birmingham. Music band cancelled gig, so event postponed
Event now on 22nd November 2022. Ticket duly arrived for standing only for 38.00 instead of 169.85!!!!!!!
Viagogo say it's the ticket sellers fault and not them.

"Happy customer"

Read some awful reviews after I had bought my tickets. So I contacted TTF, to ask if they would email my ticket rather than post it as I had requested. 20 minutes later I had my ticket.

"Astonishing incompetence- avoid this company"

Bought and paid £118 for 2 tickets to George Ezra in April 22 for a concert in September. Charged to credit card.
By a few days before the gig no tickets had arrived so contacted Ticket Factory... to be told, "sorry, your order doesn't seem to be on our system."
Sent screenshots of my tickets purchase in my Ticket Factory account, along with proof of my credit card payment.
By now it was the day before the concert and I still hadn't heard back or received my tickets. I phoned again and a very helpful lady managed to sort out the problem and apologised because "there had been a processing problem at their end resulting in the payment being taken but no tickets issued." She sent me my tickets by email and I heaved a sigh of relief...
But then today, the day of concert, I get ANOTHER call from a different member of staff saying they cannot find a payment for my tickets and can I pay now please. Utterly oblivious to the rigmarole I had already gone through and unaware that it was The Ticket Factory's mistake in the first place. I had to explain everything all over again, she checked the system again, insisted on the accounts department looking into it again and calling me back again for me to prove that yes, I paid £118 for these tickets 5 months ago.
Just appalling incompetence, I'd advise you not to use this company.

"Money taken but no order"

One of the many customers who attempted to purchase Coldplay tickets, the system clearly couldn’t handle the amount of people attempting to purchase tickets and multiple issues when trying to make a payment. The money has been taken from my bank account and have spoken to a rep today who says the money should be refunded in 3-5 days, I asked for email confirmation of this action which they weren’t able to do, I don’t understand why they can’t process the refund over the phone as clearly the system was quite happy to take the money. I have used alternative ticket vendors before successfully but would not use Ticket Factory again.