"Don’t tryst this site"

I would not have given it 1 star. I was on the site tonight to get 2 tickets for the JLS NHS concert in Birmingham at 5.00pm. There were 7028 people ahead of me in the queue and tickets were due to be released at 6.00pm. I eventually reached the front of the queue at 7.00pm only to find that there were no tickets left. Tickets were limited to two each so does that mean that Birmingham only takes 14,000? I really hope that ticket touts have not been out in force as this was meant to be a free concert to give back to NHS staff.

"Prompt mail telling me David Gray gig…"

Prompt mail telling me David Gray gig at Birmingham had been cancelled. They refunded me 55 minutes after my e-mail request.
You don't get much better customer service than that.

"Bad website"

Bad website, random validation errors with no useful message, took me 30 mins to buy 2 tickets. Avoid if possible.

"They cancelled my tickets"

My tickets were cancelled with no notification or contact from ticket factory, I found a payment from them in my account and emailed them to check what it was. I had been refunded an incorrect amount only to be told they do not refund ticket protection fees. I paid for the ticket protection to cover my money if anything happened, turns out this doesn’t cover you if they cancel the event, ironic really.

"Dont do refunds"

Dont do refunds. Absolute jokers. Avoid.

"Great service throughout"

We booked some boxing tickets through them for a fight to be help at the Resorts World Arena in Birmingham. The booking process was easy and confirmation came through quickly. The fight was later cancelled so I contacted them by email regarding a refund. They replied quickly with up to date information. I received a full refund (including all admin fees) back to my original payment without having to do anything. I will not hesitate to use them again.

"Rubbish E-mails only half the data sent"

I ordered a ticket online with the ticket to be sent online so far so good but the E-mail I got back only had the 'headlines' I.e. the PDF logo and no text underneath and 5 times I asked them to resend the E-mail with the same E-mail coming back, when I search further there site says they are still preparing the E-mail to send, so giving up on this I phoned again still no luck so I paid to have it posted to me

"Awful Awful Awful!!!"

Awful customer service, the offer so many extras to ‘enhance’ your experience, should you need them for anything they aren’t interested.
Want to ask them a question? Don’t bother you’ll just be asked to read the terms and conditions of they’ll start quoting policies and procedures.
And if you are going to purchase tickets with them don’t bother taking out the insurance they offer. It’s with a 3rd party and they literally want blood from you before they will even consider reviewing your request.
I wish I’d reviewed them before I purchased my tickets. PLEASE DON’T USE THEM!!!

"They charge for generating E-tickets"

We are about to book the monster nec event in Birmingham which cost us £50. The whole experience is like buying a ticket on Ryanair, they always have random ads asking you to pay extra. After fending off all the irrelevant adds, we finally get to the payment page, however they charged extra for generating E-tickets, which are free in all other sites! Here I am about to pay £50 for the event but there's no way I can collect tickets without payment extra.

As a matter of principle I won't accept them charging for e-tickets since it cost them nothing to generate electronic tickets. I'm disgusted by their money-hungry behavior regardless of customer experience.

"Satisfactory resolution of problem"

Despite negative reviews my experience has been fine. Tickets that had not arrived were quickly duplicated and sent to the venue for collection at the door. All it took was a quick message via the company website.