"Reasonably priced web hosting"

Very reasonably priced web hosting with excellent customer service. Tech support is super responsive and helpful. Have used Rebel for more than a decade with no regrets.

"in adding SSL to my website"

in adding SSL to my website, I ran into some issues and Rebel was able to assist me to resolve the issues.

"One of the worst customer support experiences I’ve ever had"

I’ve never had a problem with Rebel customer support until today. I’m not sure what changed with their support...

Long story short, my website wasn’t loading. I was only getting a white screen. After days of turnover time for responses, I was told there wasn’t anything they could do and that I’d need to contact my web developer. (This stung because I am very literally a front-end web developer for an agency, and it was a BIG assumption that I did not build the site myself...) I contacted them for help because I was have a very difficult time troubleshooting the issue myself.

10 days later I managed to get my site back up and running myself. A supervisor reached out to me to say there is no way the site could be working based off of how I described I fixed it... and then he said if I turned over my login credentials to my WP site, his team would look into it further.... So apparently there WAS more that could be done... ouch.

For 10 days I was losing sleep because my client had ads pointing to the website, and it would not load. I was SO stressed.

The whole thing was super frustrating, anxiety inducing, and insulting really. And to find out that someone COULD HAVE helped me is the reason I’m writing this review now.

I will not be continuing business with Rebel in the future.

If you are someone who values good customer support, I would maybe avoid Rebel.

"Clear, quick and simple!"

Clear, quick, and simple ... thank you for making the process easy and intuitive!

"This company is great"

This company is great, staff are very helpful and prompt at assisting and answering their phones.

"Prompt and good customer services"

Prompt and good customer services. Thank you

"Knowledgeable support"

Great support to get set up online. Customer service helped me set up my website and email very quickly and helped me better understand the other product which I plan on adding soon.

"Always helpful and most thankful for…"

Always helpful and most thankful for the fact you're always human!!

"Service rapide et courtois."

Service rapide et courtois.

"have a .com and .ca domain for my…"

have a .com and .ca domain for my business. Discovered that the Whois information on the .ca one was 10 years out of date. Called Rebel and the rep worked with me to fix the issue. Great support.