"Rebel focus on hosting"

Rebel focus on hosting. They have always provided above average support. I paid I get hosted, I hang out in cyberspace. Not too much going on for my experience

"Waste of 4 weeks and 10hrs of attempted contact just to transfer a domain..."

Policies are geared to cause as much disruption to flow of business as possible. Forced 2 factor authentication, and even when authenticated, having to prove my identity on multiple areas including what addresses and credit cards I have on file all to prevent people from trying to transfer their domain from them knowing that most people will just give up after a process that takes 4 weeks, forms to be emailed with government issued copy of id, and then redundant verification of identification behind a 2 factor login just to transfer a $20/year domain from them...

"Very patient with our lack of tech expertise"

Our church has been using Rebel for several years for our email and domain management. The service is top-notch and their patience with our questions (none of us are technical professionals) is outstanding. Rebel's prices are very reasonable. We hope to move our website over to Rebel as soon as we can get our act together.

"I have left Rebel after over 20 years…"

I have left Rebel after over 20 years (when it was Domains@Cost) due to the marked deterioration of both the product (cloud email) and customer service.

The new email platform gives no option to turn off spam filtering, causing me to miss important business emails. Further, monthly billing for a few dollars with no option to pay annually is a royal pain.

Customer service hours have been reduced, while wait times are getting longer. Overall, it just ain't what it used to be, and after over two decades, it was time to go. As a bonus, my new provider is about half the cost for my domain registration and email package, with annual billing.

"We are not customers and never will be"

We are not customers and never will be. We tried for over an hour on their useless chat to make a complaint about a site they host - spammers, scammers. We emailed their abuse email and got a response and case number but no follow up. It's been five days and we're still waiting. We're calling next like it's 1992. They are inefficient and their support is trash.

"It just took 30+ minutes to renew my…"

It just took 30+ minutes to renew my domain name. Quick renew no longer works but has not been removed as an option. The server would not accept my credit card and could not "add it to the vault" I had to call, wait on hold and then add my credit card as a payment method, pay my bill and then remove the card as a payment method. Paying a $22 bill should take 5 minutes not 30. I'll be looking to move my hosting in the future.

"Customer Service is Top-Notch"

Customer Service is Top-Notch
Not many domain providers still operate a LIVE chat feature, but Rebel is not like the other providers. We have been long-time customers of Rebel and have no desire to change. Over the past year, I have used the Rebel chat feature at least 5x to request assistance performing a variety of tasks. I have always had my questions answered and the reps have all been extremely polite and very helpful. In addition, we are happy to support a fellow Canadian business. Highly recommend Rebel!

"Rebel.com out of touch with pricing models..."

Like similar reviews, I have been with Rebel.com for almost 20 years. After noting a massive price increase to renew a .com domain, I contacted customer service and they tried to upsell me. How does it help me to renew my domain for an extended period when the price is inflated? You can have a decent discount but you first have to renew with them for three years and pay twice as much as other domain registrars. No thanks!

"I have been with Rebel for about twenty…"

I have been with Rebel for about twenty years. Being inb a small business I needed virus portection and stability. Throughout the years I have had far less issues than many of my peers. The cost has been very reasonable for the security. It is like a car, when you turn the key, you don't want to worry.

"I ordered this product back in…"

I ordered this product back in September and it's now November and nothing first the response was that they had a fire in their warehouse and then apparently it got shipped out gave me a tracking number that cannot be found in the system that it says, last time I order anything from them. That you get your order within 2-5 days that's BS it's been more than 2 months and nothing and every time I try to connect with them I get a message saying that the email I'm writing to is not there. DO Not 🚫 order from here . REBEL29105