"Several days delay after support…"

Several days delay after support promised to send my issue to 2nd tier. I can understand if something takes time but I didn't receive any communication and my follow-up messages were ignored.

I contacted support again by creating a new ticket and this time, my problem was resolved within minutes.

So, regarding this issue:
first ticket = 2 stars
2nd ticket = 5 stars
fact that I had to create a 2nd ticket for the same problem = 3 stars overall

That said, I am happy with my rebel.com service overall.

"Excellent support when and if needed"

If one has any issues, it is normally solved right away by a very professional and knowledgeable crew. There are some times where issues have to go up the ladder to the server crew. These people also do an excellent job and know what they are doing. The key is to be patient as sometimes all of them are a busy bunch of people and they will get to and resolve your issue no matter what it was.They are good about keeping one in the loop and updated as to what is going on.

"Always there ready to help."

Always there ready to help when i need assistance, even at late hours. 👏👏👏.

"Kate, you went above and beyond...Thank you!"

I just wanted to give a huge shoutout to Kate who really went above and beyond in listening to my endless questions and concerns on Saturday evening. I was very frustrated in trying to use my Rebel domain address with a competitor’s blog service. Thanks to Kate’s professionalism and attention to my confusion, I immediately cancelled my subscription with the competition and returned to Rebel.
I am so happy to shop local with Rebel. Kate and her colleagues at Rebel have always been top-notch anytime I have questions related to my accounts.
In closing, please ensure Kate gets this note: it’s because of her and her understanding ways, you’ll always have a customer in me!
Thank you, thank you, thank you!!!

Sincerely,
Dean Eastman
Whitby ON
Founder of FindingYourIndependence.ca ( FYI )
- Empowering the T1D & T2D Community

"New SSL Certificate"

The support team was excellent and went beyond by helping my external IT contractor troubleshoot issues with the CSR.

"Have been very happy with your services…"

Have been very happy with your services !
Many thanks
Roland

"Great support!"

Great support!

"Happy with the service and it has bee…"

Happy with the service and it has bee some years, now. Keep up the good work! Thank you. Great customer service

"I've used other hosting companies in…"

I've used other hosting companies in the passed but I always keep coming back to Rebel. The service, the incredible support, the, speed and the price are spot on!! I can't say enough good!

"Support is awesome"

Support is awesome! Have used rebel for years now and have been more than satisfied.