"Speedy and all round great service"

Speedy and all round great service

"The man who helped us was so helpful he…"

The man who helped us was so helpful he was patient and good And I give him Five star

"I would like to commend Jonathan for…"

I would like to commend Jonathan for his excellent support. He was very friendly and patiently resolved issues we were facing with kitchen receipts and the card terminal not connecting to the Self Kiosk. I truly appreciate his patience and dedication in addressing our concerns. Thank you very much for your assistance..

"A month since my last review, no change. "

A month since my last review, still many unresolved issues, I'm refusing to pay until they actually do something about it but they've now blocked my access to my admin account.

Without a shadow of doubt all of the gleaming reviews on here are false.

Time to move systems I think, over £1000 wasted.

"The patience and help of everyone…"

The patience and help of everyone involved has been a huge relief in making our transition as easy and painless as possible.

"What an incredible team at Grafterr"

What an incredible team at Grafterr. Very professional swift to respond to any query nothing is too big or too small, they always got your back.

Thanks @Raj for promptly resolving our POS issue. Honestly Grafterr is simply the best POS system with a solid team behind it. Team Grafterr all the way. Thank you

"Very helpful got everything done for me"

Very helpful got everything done for me

"Brilliant service with diagnosing the…"

Brilliant service with diagnosing the problem and really fast at sorting it out would definitely recommend these guys thankyou again for doing this

"Neil Johnson done a brilliant job…"

Neil Johnson done a brilliant job resolve multiple issues with our Kisoks in less then 10 minutes. Really appreciate your help.

"Buggy software, poor customer support. "

Buggy software, poor customer support and nobody seems to want to resolve the issues. Seems like a white label software that just has Grafterr's name on it, also the "support" in India will blame you/your staff with any issues even if you show them proof it's not on our end.

Most recent issue is having to contact a customer as their payment hadn't completed (second instance of this, last time we chased customer down the road!), my employee was adamant it was paid but Grafterr support insisted she'd made a mistake. I had to embarrassingly contact the customer and tell them their payment hadn't gone through so they paid again.

Today the customer sent me a copy of their bank statement and it had in fact gone through. Grafterr support's response? Oh, they'll simply mark the transaction as completed. The one they were adamant hadn't been paid. The one that doesn't show in my card transactions. The one the customer used AMEX to pay which I don't accept.

Fingers crossed this review will encourage them to act and resolve the issues, but I doubt it.