"Nice desk"

The desk I bought came within a couple of weeks of ordering and communication for the delivery was good I’d booked my delivery slot. The desk itself doesn’t look quite a polished and perfect in reality as it did on the website, but I really like it.

"So pleased with our lamp"

So pleased with our lamp. We have put it in our hall.

"Poor communication post order/ item quality"

Poor communication post order, literally nothing about what I'd purchased until the day before delivery 6 weeks later. And the delivery date was not convenient. Also the item does not look like the images on website, poor quality wood in media unit- I've sent them and they've said they can't see them well enough.

"Poor Customer Service"

My item arrived with noticeable scratches and marks. I phoned on the day to report this and try to reach a solution. After much chasing over the course of 48 hours, I was offered a partial refund to keep the item. I asked for a manager call and was told that this call would be either the same day or the next morning at the very latest. No call happened so I phoned again the following day. The advisor explained that the management team were away on business until early the following week (5 days+ away). I asked for a call following their return and was assured that this would happen. It has now been three weeks and I have received no call or correspondence whatsoever. Disappointing aftercare.

"Easy to order"

Easy to order, Great delivery, packaging all removed. Quality of the furniture is excellent.

"Badly made products "

The items delivered were very poorly made and i would not order from them again.

"Worst customer service ever received"

Truly the worst customer service I have ever had. Would not recommend anyone to ever use them.

Took 7 months to get a formal response for a replacement on an £500+ item after 10+ emails chasing the customer service team.
They then took payment for a replacement item to which I never received the item, let alone a shipping notice 2 weeks after taking payment.

Would make a formal complaint to the ombudsmen. Do not recommend.

"Great customer service"

Having left a few caustic reviews on Trustpilot recently I decided it was only fair to give credit where credit is due. I ordered a chair which had a bit missing (hence 4* instead of 5) and had to go back, their customer services were easy to reach, really helpful and the collection was done on the promised day/time - this after sales service is so important when ordering online and sadly very unusual, thank you Atkin and Thyme!

"Poor quality items and bad customer service"

Ordered a marble coffee table from them in October 2023. When the product was finally delivered it was faulty - the base did not align with the top so would not screw together. Reported to A&T who said they'd replace (had to wait several weeks). The replacement table has exactly the same problem. The delivery drivers reported this was common and they'd picked up several of these all with the same fault. So they took away the original faulty table and the replacement faulty table. Clearly a serious quality control issue and that they don't bother checking items before sending them out the door.

I understand new stock not due until late March so I will have to wait almost 6 months from original order for it to be fulfilled and in the meantime A&T hold onto my £600...

I phoned customer services who are really unhelpful and tell me to simply send an email. No apology or attempt to expedite my order or compensate me.

Their items are lovely but beware if you have a problem. It won't get resolved quickly and they are not interested in good customer service.

"Brilliant furniture company! Premium quality, look, and feel without the premium price tag!"

Very seamless order process, delivery, and assembly. I've gotten so many compliments on my furniture! They look like they're premium like Soho Home but without the super high price tag! Amazing find!