"The support staff at WHC are…"

The support staff at WHC are professional and very knowledgeable. Our website migration went like a charm. I recommend them without any hesitation.

"Austin doing a great job solving my…"

Austin doing a great job solving my problems. You guys should give him a raise.

"It was Sunday morning and Isabelle came…"

It was Sunday morning and Isabelle came through with flying colours helping me to set up all my accounts on Outlook. The patience of Job. I am grateful.

"Easy Chat Support"

Austin G. solved my email issue in less than 5 minutes. Super fast and super easy to work with - even on New Years Day!

Thanks so much!

"Gret service"

Gret service. Highly recommend. 5 star

"Austin G. at WHC is great"

Recently I received a help from WHC Support Austin G. who just used a few minutes to solve me a big problem. Austin G. is great.

"Thorough and friendly support!"

Thorough and friendly support!

"Great and affordable service"

Great and affordable service. There Ai support is excellent - first time I see that- and if the Ai doesn't find the solution it connect you with real support person.

"Support"

Great support by Astin to resolve our issue

" An Unacceptable Nightmare, "

My experience with WHC is somewhat mixed.
First the Good: My experience with Nadine today was very positive. She listened to me and assured me that my current credit card was the only one on file and that I was now set up for automatic renewal. Great!
Now the Nightmare: Not long after I signed up with WHC ( 2 years ago, ) my credit card was compromised. I immediately let WHC know and asked them to remove my old card and gave them my new card number. I also signed up for automatic renewal. When it was time to renew, WHC tried to use my cancelled credit card several times instead of the new number I had given them. Clearly it would not work and WHC cancelled my account. When I discovered that my account was cancelled I immediately contacted WHC. It was a nightmare! WHC denied any culpability even though they acknowledged that they did have a record of my notice about the changes to my file
WHC continued to blame me for their negligence and charged me a hefty fine plus my renewal fees. Regardless of the huge inconvenience, I paid the high fines and WHC assured me that the issue was resolved. They did not apologize or attempt to lower my fine. My renewal is coming up in a month; today, I called WHC in person to make sure I didn't experience the same problem. AGAIN!!! I was shocked when Nadine informed me that no changes had been made. WHC still had my defunked credit card on file as my primary card and no automatic renewal was registered.
Thank God I called. Now Nadine assures me that the old card has been removed and my current card is the only one on file. She also assured me that she fixed my renewal to automatic. I want to believe that WHC does business in good faith and with the utmost of fair business practices. I can't help but wonder if this kind of negligence is an orchestrated cash grab with the client having no recourse. Had I not called now, a month before my renewal, I would have found myself in exactly the same predicament I was in at the last renewal. Honestly I'm afraid to take Nadine's word that my problem has in fact been properly remedied. I expect better service and a whole lot more respect from this Canadian company. I will stay with WHC for now hoping that this is sadly a repeated human error and not blatent negligence.