"One of the good guys"

In a field where there are many shyster companies, this one of the good guys. Their prices are good and they do as they promised.

"Never again"

UPDATE: I received a follow up call from a manager who apologised, offered me a full refund and explained the information I was looking for to start with. Can't fault that customer service. Thank you.

Whether or not I've realised to write down a tracking number (clearly my fault, life is manic at the moment), I don't expect a customer service person to say, and I quote "That's not the f**king point" and then spend 5 minutes telling me the instructions are simple and I've been asked "over and over again" (once in an email) for my tracking number. Bear in mind I had been nothing but polite up until this point. Anyway, 4 days later no result. Fab customer service... Yes I'm annoyed.

"Comparing test providers"

After researching a lot of test providers I selected Tests4You and was glad I did so. They offered good value (with a family deal for 4 tests), a clear website and a straightforward ordering process. In addition, when my holiday had to be cancelled they told me I could use the day 2 PCR tests I had ordered on a future holiday. Great news!

"Average service"

Average service , results not getting on time

"Great customer Service from Adam!!"

Great customer Service from Adam!!! He helps me with my questions in such promptly time!

"This company care about their…"

This company care about their reputation unlike some of the others. Some problems but they did their level best to remedy. Sensibly priced too.

"Easy!"

Quick delivery and good communications, thanks!

"Affordable Day 2 on-site PCR test which…"

Booked a Day 2 on-site PCR test which was incredibly affordable and easy to do. I did not receive the Booking Reference number right away so I emailed. Response back with number was timely. Looking forward to using on many trips as excellent customer service!

"I ordered a test that was supposed to…"

I ordered a test that was supposed to be delivered on December 16th and they sent the test as promised on the exact right time as they said but dpd failed to deliver my test or said they delivered my test to the reception but then the reception said we didn’t accept it because we don’t accept covid tests. I called dpd to ask about my test but they didn’t help me but then Adam working with tests4you helped me an offered to send me a new test kit for free as a replacement for the one lost. I really recommend them for their good customer service

"Needed to Confirm Something"

Booked a PCR test for Day 2 after arrival in UK and couldn't find the confirmation email - which you need for the Passenger Locator Form. Figured they would be crazy busy so i emailed both their contacts AND called. Phone was answered after about 5 minutes (at 7.15pm) and all sorted very quickly - and the fault was mine.

Genuinely happy to get such great service. Ted in CT, USA