"Whole New Roofing Job…"

Recently had a whole new roofing job done on my home due to hail damage, had our solar electric & hot water systems replaced as part of this.
We were all happy with what we thought was an awesome job... until it rained !
We had water pouring inside our house from one end of our kitchen to the other, running down our walls, wetting all of our hard wood floors, pouring all over our fridge. We had water running down our bathroom doorway, swelling the doorway itself & the door, this has all been ruined. Its wet insulation, plaster, skirtings, done heaps of damage.
We have been renovating our home slowly for several years now, when we've had the money, & had only just had our bathroom renovated, it now looks terrible... Doorway & Door is ruined from water damage, there is now mould all over the roof, the plaster is swollen and has large nail/screw indents in it from the roof they have put on above it.
We rang & told them we have water coming in our house everywhere, they need to fix it before it wrecks our house, they didn't even come out straight away, it took them week... several phone calls later & 2 or 3 inspections of our roof.. it was discovered, eventually, that someone had dragged the new solar water system across the new roof & caused splits in the Colourbond in several places. It was also running down the pipes on the Solar Water system straight into our roof above our bathroom wetting everything.
So, once this was discovered they then got straight into it, fixed the pipes & replaced the sheets on our roof thankfully, but still to this day they have Not, after several phone calls & emails come back to repair the damage this caused in our actual house & I dont have the money to fix it. So yeh Thanks Guys, Dodgy As !
They were happy to take the thousands of dollars, & I mean thousands, to do our roof, as it was an Insurance Job for a legitimate repair job, but they did us alright.
As if people don't have enough money issues & worries with today's living & then you have to deal with grubs like this.
People do your research & do not use this business, not worth the stress

"TERRIBLE SALES PRACTICES - I feel I was robbed in my own home by Modern Group"

BE CAREFUL OF ORDERING FROM MODERN.

You should know that the 40% off sale EXCLUDES white plantation shutters. Typical. The most popular product is EXCLUDED from their sale. They quoted me $24,000 for shutters for my lowset three bedroomed home eg 7 windows, then they went through all sorts of “sales strategies” to bring the price down to $12,000 if I agreed to signage in my front yard for 3 months. I made the mistake of paying a $1200 deposit which they wouldn’t return when I attempted to cancel only 45 MINUTES after the saleswoman left my home as I realised it was way overpriced compared to most other reputable company’s. $6-8,000 is the average quote I’ve had since then.

Modern Group refused to refund my deposit. One more thing If you want to take advantage of their credit facilities, you won’t get the sale price either. Shonky sales practices. BEWARE. I feel robbed.

I wish I’d checked their reviews first - I usually do 🤦‍♀️. If I had seen all the negative reviews, that “saleswoman” would never have put her stiletto heel over my doorstep. Please always check reviews FIRST - I’m learning the hard way.

"Poor Form Indeed"

I chose Modern Group because they are SA based and I am an ex-pat. Our blinds were installed just over 12 months ago. The rechargeable electric buttons no longer hold a charge, take 24hrs to recharge (minimum). There is a problem with one blind and Modern were quick to point out that accidental damage wasn't covered and it would cost several hundred dollars just to turn up and look at the broken one and several thousand if the blind itself needed replacing.
Like other reviews there were horrible pressure tactics by the salesman who rapidly assessed the depth of our pockets, and the discount was only valid at the time of the sales visit. I've pulled it apart myself to fix it but thus far haven't worked out how the internal motor switches from up to down. There might be a community page for that and Modern refused to provide the technical documents to help me fix it. The installer didn't line everything up neatly, blamed it on the structure. Drilled holes and didn't fill them. Lots of excuses, didn't clean up after themselves thoroughly. Over-priced, over-rated, poor form, well below expectations from a local company, consider spending elsewhere.

"worst sales experience ever! "

Worst experience we have ever had with a sales person!
Talk about a no obligation quote. Salesman tried everything under the sun to get us to sign and didn’t want to leave until we signed. Put a massive discount from their original well over priced quote. Started at 38k dropped down to 15k. Salesman was there for 2 hrs until we told him to leave. Would not give us time to think about it, offer was only valid right then and there.

Do not invite this company into your home.
I could not discourage people enough !

"Disrespectful Consultant"

We called out Modern Group to give us a quote on shutters. A consultant came out, measured and ran us through the product. As my father was not present at the time, we requested that if possible they can come out again the day after just to show my father and we'd make a decision. It was agreed and everything seemed good.

The same consultant came out the next day however I had to attend something and could not be present. My parents don't have fluent English like I do, they are not as advanced as I am however for a second language, they can understand if spoken at a slower rate.

The rudeness of the consultant was extraordinary. Not only did he speak really fast, when my mother asked him for his name again, his response was "I've already told my name to your son" (said 3 times) and then proceeded to give his business card for her to read off. He then told my mother there would be no more questions and cut her off. Apparently he tried to call me multiple times that day however I was at a farm with no reception, so the consultant was huffing and puffing (most likely because he could not close the deal that day).

Now you may wonder how I found out about this, I found out from the painter at my house (we are undergoing major renovations before we move in). The painter was having a good laugh about it and when I confronted my mother, she told me her experience. On top of all of this, my mother told me to let it go, well I'm not.

If the consultant working for Modern Group thinks he can disrespect my parents under my roof and then quote me $20k for shutters and expect me give my business to them, he is seriously living in a fantasy land.

Furthermore, as this has left a bad taste in our mouths, we have family friends who are planning a major renovation that'll cost them upwards of $250k. They are not going to consider Modern Group either. They have as many windows as we do and if we assume they would be quoted the same amount, now the loss is potentially $40k.

Tell your consultants to be respectful amd patient, they are costing your business money.

It is not surprising that when I went through the reviews there seems to be a similar pattern.

"Our blinds were installed last week by…"

Our blinds were installed last week by Paul who was very efficient and tidy plus certainly knows his job. Paul also cleaned up all the off cuts and blew the tiny bits into a pile. He is a very pleasant man and was happy to answer all our questions. Once the blinds were up Paul showed us how they worked. We are so pleased at the difference the blinds have made to the appearance of our home which now looks more up-to-date. The blinds will certainly keep the bedrooms much cooler making them far more pleasant rooms.
From Gordon, Lindy, Paul and Yvonne who have all been very helpful, thank you.

"Agree with Jules Mills"

Agree with Jules Mills, for a company named ‘Modern’, they are anything but. After being informed my husband or significant other needed to be in attendance for the measure and quote appointment, I was flabbergasted. I have built my own home, run my own business and published numerous scientific articles, all without my ‘husband’s permission.’ I have never felt the need to leave a negative review for any business, but Modern please take heed of these suggestions to ‘modernise’ your marketing and sales policies - they are archaic - and we’re women, you know that we talk.

"This company should be called Archaic…"

This company should be called Archaic Group since their methods of communication are something akin to high-pressured sales / direct marketing tactics from back in the 80's. I called to get a rough quote and ETA on one plantation shutter for my house, with the intention of doing the whole house, which every other company has happily been able to do. What I encountered was a woman speaking a thousand words a minute, who would not give me ANY information, (but needed all of mine & partner's), and only wanted to make an appointment for someone to come to my house and make sure my partner was also home, in order to see the product and basically make a deal. The entire interaction with her made me feel extremely uncomfortable and like I was being conned. If their product is as good as they claim, why is it so hard to get any basic information on the phone such as availability and a general estimate? Good products don't need a hard sell, as they sell by themselves. 'Modern' Group may want to revamp their sales communication strategies to align with the 21st Century or change their name. Needless to say I will not be doing any business with them.

"Outrageously poor"

Outrageously poor, time wasting, and disrespectful service.
After scheduling an on-site measure and taking half a day off work to meet the consultant, Steve, he demanded that my pregnant wife meets us on site or he'll leave. It is offensive and ridiculous that I can't make a decision on shutters without my wife (there is only 1 finish!). Steve walked away from me and had left before he even entered our property. I called management and spoke to another Steve, who appeared to be sorry but ultimately has ignored all further correspondence (both emails and calls) including a detailed email outlining the specifications of the 18 windows we wanted shutters for and which took significant effort to compile. Absolutely useless, rude, and have no respect for a customer's time. Modern group are awful.

"Hello...... It's 2024"

Was hoping to get a quote so left details. Within ten minutes received a call. Thought wow. Tried to make an appointment so I could get the quote. Unfortunately our quote would only be done if my husband was present which is hard with our circumstances. I then checked reviews and find that one star is the prominent view. Looks like I dodged a bullet.