"Very expensive. Pushy sales strategy for shutters.."

Wouldn't give a quote unless they came in person. Sales response spent a very long time and would only give the price at the end for blinds. Reasons we did not take the offer:
1. Sales strategy - decision had to me made now or never ( pressure) . Salesperson has to call boss got a price. Proce is only valid there and then.
2. Product only provided 5 years warranty. For a so called premium product, warranty is quite short.
3. Although the company exists for many years as a group, blinds are a relatively new product to them.

We did not see the value in the product to justify double the price of other suppliers.

"Wouldn't go with Modern Blinds, Shop elsewhere"

They wouldn't give a written quote. Wanted to bargain down the price and then wanted me to agree to price on the spot. I was told that price was not available past that day if I didn't say yes. Made me feel very uncomfortable. I would hate to think of a woman alone or an older vaunerable person with these people applying pressure like that for a sale. Funny thing is that we've had two quotes since and the way the Modern Blinds sales consultant said he wanted to install the blinds in an L frame, two other companies have said that wouldn't have even worked on our windows and we wouldn't have even been able to open and close our windows behind lol. Safe to say we made a VERY good decision disregarding Modern blinds and their dishonest way of doing business. Wouldn't recommend..Other two companies happily gave quotes that give 30 days to make a decision as a company is supposed to! My advice shop elsewhere, both other quotes came in alot cheaper too then Modern Blinds and their "Amazing" sale and discount 🤣

"ZERO rate"

ZERO rate! Never even go with Modern group. They only care about the money. The product quality is crap! And the customer service even worse. We installed the outdoor blinds with them. Just 2weeks later outdoor blinds are damage by wind already. And I called them ,they said we shouldn't pull the blind down! Our main purpose to install the outdoor blind just for raining and windy weather which we have informed to sale person in first place. If we can't use during raining and windy weather then we won't install it at all. After few times contact with modern group ( the hardest thing to get them reply back to do) they refused to refund and only fix the damage track. But after they changed the track even their own installer can not manually operated blinds. He told us the binds too big and too heavy. He even tried to called the company to let them change to electronic remote. But the company refused to do it. So our blinds are totally useless now. And then they Modern group keep chasing us to pay the rest money, but we can't even use the blind and repair is not satisfied at all. If modern group did great job, we will absolutely pay the money. We pay for our product and service however we got nothing from this company. We had made complaint to consumer affair and they suggested us go through the court. I think we really need to do it.

"If you're thinking of going to Modern Group, THINK AGAIN"

If you're thinking of going to Modern Group for roller shutters, think again. Go somewhere else.
I had 5 shutters fitted in December 2021, less than a year ago at an average price of around $3000 each
One of the shutters sticks at the top and takes a few goes on the up and down buttons to get the shutter to lower.
Another shutter kept getting stuck when try to lower and now is stuck half way down and will not go up or down.
For both of these issues, when I called them to get a technician to fix the issue under warranty they advised, just get someone outside to pull down on the shutter while you press the button. That is idiotic and I live by myself.
The third shutter with issues refuses to open on cold mornings. It seems to overwind when it closes and then in morning it wont budge, once again continuously pressing up and down buttons will eventually get it to move most of the time.
So these extremely expensive shutters are rubbish. I have called twice to get the issues fixed under warranty and had empty promises that a technician would call me. Crickets chirping. Still waiting. No technicians have called and 60% of shutters have issues.

Another interesting point to make is that the older style shutters I had fitted on another three windows in 2011 by Gotta Getta Group are still functioning and never had issues.

So if you want decent shutters and more importantly, decent warranty and after sales service go somewhere else.

Modern Group are quick to take your money but customer service is extremely poor

"Job well done"

Modern is a very reliable and professional company ,if you have any issues ,they are very obliging in helping you with satisfactory results ,all the staff team and manager Richard have been great at keeping contact , the roof looks beautiful, and makes our home look Awsome ,we would highly recommend them ,Thankyou modern roof restoration 👍

"We hired this company for our roof top…"

We hired this company for our roof top repairment and we have paid $1000 as deposit in March. The guy who came to our home told us that it's going to be done in a couple of months due to their staff shortage. We accepted that and decided to wait. Waiting, waiting, waiting, and now it's almost Sep. My husband has called their customer service three times already. They just postponed the schedule. Now I just want to get back my money!

"Horrific sales tactics, twice the market price"

We wanted to get roller shutters done for our house on the Gold Coast. Our friends gave us the mobile number of the sales rep who got their shutters done so we gave him a call. We should have been suspicious from the first moment as the guy told us he doesn`t work for Modern Group anymore and asked us not to mention his name if we call the company (warning sign 1). We called them anyway and a sales rep called us back. He scheduled a 4pm appointment, my wife said that will be ok as she won`t be home as she is picking up the kids, but I (husband) will be home. The sales rep said we both need to be there (warning sign 2). Why, would you ask, why would we both have to be there when all we want is a quote for 6 roller shutters? Then the guy said it will be a 1.5 hours presentation (warning sign 3). We didn`t want any presentation, we just wanted him to take the measurements and give us a quote. The guy turned up with a 25 years old bashed up car, stepped out with a huge briefcase dressed like a 90`s TV shop host. He didn`t look like a roller shutter technician but more like a cheesy door to door salesman. He came in, sat down and took out his presentation folder and started his presentation about the company, the other products (hello, it is 2020, who wants to listen to all that 1990`s sales pitch when all we want is roller shutters). All that while we had two young kids running around, wanting to play with us and getting ready for dinner. The psychological trick is based on the fact that average people do not want to be rude with someone "trying to do his job" so we listened to the marketing blabla for an hour. The interesting part was the "exceptional customer service part" - remember that while you read on. We finally got to the stage when he started calculating the price. For 6 windows he gave us a quote for $17.700!!!!!! For 6 windows (warning sign 4). And here comes the trick. We all saw the Wolf of Wall street and we all know the disgusting sales tactics from the 1990`s. That was the typical psychological sales trick. He said if we are happy to put up a sign at the front he can lower the price to $13.500 but first he has to "call his boss". We knew this oldschool trick but just wanted to get over it. Long story short my wife told him the maximum we are willing to pay is $10.000. He called his boss again (same fake car yard salesman tactic) and said this offer is only valid now, we also have to write them positive reviews and if we don`t order the shutters on the spot we won`t get this price so we agreed and paid 10% deposit and he finally left (the trick is to make sure the customers do not get online and check for other offers before signing up). He said we will get a call from the company the next day to arrange installation. We had a bad feeling after he left so started checking them online and found exactly the same stories about the company`s sales tactics. I also found a quote from another company in my email box from last year for the same product category for $6700. We realized how silly we were and how bad we fell for this old trick so my wife called them the next morning to cancel the order. We realized there is no direct number to them, they hire a call-center and you can simply not talk to them directly (wonder why..). The same morning my wife received the call from them to arrange the installation but my wife said she wants to cancel the order. The lady on the phone said she can`t do it as she doesn`t have our file in front of her (really? How did you want to book the installation if you don`t have our file in front of you? LIE no.1) but they will call us back. They didn`t call us back (LIE no.2) so my wife sent them an email and called them 7!!! times. She finally got to a guy called [name removed] who tried everything to sell at least 1 roller shutter to us even tho my wife told him we don`t want to buy any. Finally, he said if we get the money back they will charge us $100 for administration fees (nice shot man...). He said he needs to get confirmation from his boss (LIE no.3) and will email my wife back. The email never arrived (LIE no.4) so my wife sent them another email telling them if they keep ignoring us she will put the whole story on all social media channels. They called her back immediately and we got an email from [name removed] who turned out to be the Production Manager himself. He finally promised to send our money back within 5 days. After 7 days we still haven`t heard of them so my wife called [name removed] 6 times, but couldn't get hold of him. He sent us an email saying the cancellation is still being processed (LIE no.5) and we will get the money back within 5 days (last week he promised 5 days, now we are counting 9 days). They did not send back the money within the second 5 days either. We received our money 2 weeks later instead (note, they promised 5 days).

"I had their representative out here to…"

I had their representative out here to do the quote. Similar to the other comments, I was asked where is my husband and on top of that was asked every other question except getting a proper quote done. Also told me that the discount no longer applies as advertised. I felt really uncomfortable with them. Told them I’m not interested. Lucky I have cameras inside and an alarm so have their face just in case. That’s how uncomfortable I felt around them. Really dodgy.

"ABSOLUTELY DO NOT RECOMMEND"

DO NOT RECOMMEND! SHOCKING SERVICE. It has been 6 months since we signed our quote for outdoor blinds. They said it would be installed in time for summer and now it is nearly winter. We were extremely happy that they were super fast in booking us in for our installation the next month, however it was all downhill from there. There were issues with the product and it could not be installed. The installers said a new motor had to be ordered so we waited. And waited and waited. 3 months passed and no word from Modern at all. There was absolutely no communication. I had to ring them nearly every week to find out what was going on and Jay (installation manager) had no idea. He would constantly tell me he would get back to me but I would never hear back from him. We did not mind the waiting but the lack of communication and disorganisation was appalling. We just wanted our blinds installed. The installers and electricians that came (multiple times may I say) were fantastic but the installation team and management definitely needs work. Our blinds have finally been installed, but not correctly. They do not go up properly and the blinds are sitting crooked. Once again, it has been a struggle to get in touch with them and now they are chasing us to pay them even though they have not installed our blinds properly. This has been a complete nightmare and I would definitely NOT recommend them.

"We were quoted for our outdoor blinds…"

We were quoted for our outdoor blinds back in November 2021 and were told that they would be installed by Mid January.
What a load of BS that turned out to be.Mid February and still not completed. A Guy came to install about 3 weeks ago did about 2 hrs Work and left.Leaving Aluminium filings all over the Patio Floor and the work that was done could have been done better by a 10 Yr old. Have since been fed BS about when they're coming back only to be disappointed again and again. Unfortunately the clever mongers don't put a completion date only ASAP.
That's not a contract!! How do they keep getting away with this? No morals about getting work done and the work they have done is very Poor. I say all those that feel ripped off as we do, should get together and make our complaints to our local ombudsman... Local Company with 40 Yrs experience Pffft..