"I purchased solar hot water system and…"

I purchased solar hot water system and solar panels from Modern about 11 years ago. The solar hot water was unsatisfactory and I eventually scrapped it and put a new one in through a different supplier. The old system had cost me considerable amount just to keep it running and was not of the highest quality as Modern advertised.
The solar panels had a 25 year guarantee for 80% of the nominal output. But recently a contractor who cleaned the panels said the original 8 panels were delaminating and had micro cracks. Modern advised if I wanted them to assess the panels it would cost $220 for a review and any further work I would have to at least pay for the labour. The state of the panels if it continues to deteriorate could cause a fire.
The lack of effective warranty shows their guarantee is not worth the paper it is written on. The sales staff made a big point of the 25 year warranty and the high quality of their products.
I believe from my experience their products are not good quality and their actions do not match their words. A very disappointing outcome and a company I will never deal with again or recommend to anyone I know

"WORST COMPANY EVER. POOR QUALITY WORKMANSHIP"

Modern Group are a the WORST company that I have ever dealt with. THEY ARE A BUNCH OF DODGY NON CARING LIARS. THEY ARE THAT BAD THAT THEIR CUSTOMER CARE DEPARTMENT DOESN’T EVEN CARE. MONEY FIRST, CUSTOMER LAST, that should be their motto. Not to mention how poor quality their workmanship is. I’ve never been so incredibly disappointed with a company in my life until I came across Modern Group Brisbane. They don’t reply to my emails because they know that their work is dodgy and don’t want to own up to it. My roof looked like crap after they did it. I am happy to keep writing bad reviews for the next 10 years only because they keep ignoring me and expect me to pay and do work that they should have done in the first place.

"Don’t waste your time or money with this company"

Nothing but issues with our order
Sales person gave us wrong info on payment schedule, told deposit of 10% followed by 30% on order being processed. Then took 50% at order. Was told 6-8 weeks for install, now 4 mths later still waiting. Install was meant to be completed by 4/5/21, was told in June it’s not that delayed it’s only 8 weeks now. Said how do you get that, response was I checked the calendar. Ordered on the 09/03 8wkswookbe 4/5, now 9/07 and still waiting. Install was organised after last complaint with them saying latest would e 30/06. Surprise surprise, that didn’t eventuate and was organised for install today 09/07, so my husband takes the day off work with no show and received a call saying shutters are damaged and can’t install, but also can’t give me a date. Don’t trust a word this company says.

21/07

Now the 21/07 and yet again still nothing, going to speak to my manager about it is all you will ever get. The Qld plantation shutter manager Sandy advised today she has no idea who QBCC is, fortunately the QBCC know of the modern group licence number 79335 for those wanting to lodge a complaint. Again have left several messages for Sandys manager to call and yet again nothing. Funny how Sandy doesn’t also know who her manager reports to, the only information she will give you is her managers name is Paul.

Qld Fair Trading has been great to deal with but are also unable to get any reply from modern with modern advising they haven’t had any communication from them.

You will get the run around saying that in the contract it states you need to give modern a chance to rectify the situation. Well in your contract modern you’ve stated completion by 6-8 weeks. I then gave you the opportunity to install a few weeks due to delays and then again by the 30/06, that wasn’t completed. You then called on the 30/06 stating install next week. My husband took the day off only to get a call from modern saying they are damaged and they can’t install and would call back with a new date. Hell no you have now had 3 opportunities to rectify your shithouse service.

Please do not give money to this company. If you have make sure you lodge a complaint with fair trading and qbcc.

"Similar story to the others on this…"

Similar story to the others on this page.
Modern group called me using their outdated hard sell script, they asked if my husband would be home on the day of inspection and if they could have his number. They wouldn’t make an appointment unless we were both present. Even though I said I was free Thursday twice and ignored. “How bout Saturday is your husband home.”
Then they started calling my partner 3 times to confirm the appointment.
Never rang me again. I just don’t get it. If the situation was reversed would it be the same. I doubt it.

"I called Modern for a quote on a small…"

I called Modern for a quote on a small section of damaged roof and full restoration.

After telling the admin staff that my husband would not be present for the inspection, the man arrived to carry out the quote.

Following a few minutes of chit chat, he asked if my husband would be here soon. I told him that no, he was not attending and that there was no need for him to be here, that I could confidently relay any information and that if he had questions, my husband was capable of calling Modern himself.

I got a speil about it being better if both parties were present. I reiterated again that I was more than capable, and that if their policy was for a husband to be present, he could leave.

He told me that it wasn't a female problem (ummmm, this comment made it a female problem) but that it was better to have everyone on the same page. Mate, if I tell you my husband and I are capable or exchanging information and following up accordingly, don't question me. Do the job you were engaged to carry out.

He started the inspection, then about 5 minutes later, came to the door and asked if my husband would be home the following weekend. When I said yes, he asked if he could reschedule for that weekend. I firmly said that if he could not carry out the quote with myself only, he could leave and would engage another business. However if it wasn't policy for a husband to be present, and he was willing to carry out the quote, he could stay and do so. In hindsight, I should have sent him packing then and there.

He agreed to do the quote.

About 30 minutes later, he came back to the door and told me that the roof had only been restored approximately 3 years prior and that he could not fix the section if damage as it wouldn't be worth his time. He recommended a local handyman instead.

I know for fact the roof was last restored over 10 years ago. The admin specifically told me that Modern could fix the damaged roof independently of a restoration process.

Don't waste your time with this company, I'm beyond disgusted.

"Modern roofing"

Modern roofing seem
More into sales
Then honest work. Their salesman was a- Pauling calling the office every two minutes with no people skills who also measured the job incorrectly. I wish I had trusted my instincts then. After placing a deposit I had to constantly call them to find out when they were booking the job in as their was no communication for weeks. Having all of my gutters replaced has resulted in roofing issues now that weren’t there before but when asked about it Im simply told to hire a roofer. I dread rainy days more then ever before! Clean up after the job was sloppy and Im still finding screws in my driveway carelessly left behind. Currently have towels under my doors as water is overflowing out of the gutters.

"My roofing experience was not good with…"

My roofing experience was not good with Modern roofing . They damaged more than they fixed. They had no safe work practices, which led to my 74 year old father getting injured. They have been back three times to try and fix a leak they have caused and will not commit to any times. The sales pitch should of been a good indicator as they claimed I had 119 cracked tiles that needed replacing and yet their contractor only replaced 38 , so 81 tiles must still be cracked up there. They have also ruined my guttering and sealed in great chunks of pointing material which stops my gutters from flowing . I would never recommend them and have even taken steps with QBCC, ACCC ad work place health and safety to try and stop the cowboy mentality . I am lucky that I have cctv throughout so I can support my claims . If you are going to use Modern roofing . Get a second opinion to find out what is really damaged up there

"Rude nasty customer service"

This company uses call centre pressure tactics to arrange in-home appointments. They call you multiple times just to make one small appointment, including the night before and the morning of. This is both time-consuming and extremely frustrating and makes most people annoyed. When I expressed my exasperation on call number 5, yes 5, l was accused of being rude and told that there were notes “all over my file how rude I was“. If this is the way this company conducts business, I don’t want anything to do with them. Unbelievable.