"I absolutely love FirstVet"

I absolutely love this app. It is invaluable for a first-time (and anxious) puppy owner. It’s so easy to set up a call, and the vets I’ve spoken to are extremely friendly, helpful & knowledgeable. Also I love knowing they are there 24 hours a day!
It’s free with our insurance, which seems too good to be true!

"Excellent service, very reassuring for east access to out of hours vet service"

Fantastic service from the vet video consultation via Napo insurance. Thank you to Dr Hannah James, your consultation was very informative and reassuring, hoping to get Nelly back to her usual self soon. Best wishes Jo Kerwin

"Als Ersteinschätzung perfekt"

Innerhalb des Timeslots wurde glaube ich alles sehr direkt und effizient angesprochen. Präzise Fragen, klare Anweisung. Am Ende gibt es noch eine Zusammenfassung per Mail. Für mich ist die Videosprechstunde eine erste Meinung, ob ein Besuch in der Klinik nötig ist oder nicht. Zudem stresst ein Tierarztbesuch meinen Hund extrem, weshalb ich deshalb schon eine Alternative gesucht habe. Ich war sehr zufrieden!

"Excellent service - very professional"

I have used this service, which is provided by my insurance company, and found it very useful and the professional advices always good. I highly recommend it.

"Oprofessionellt och otrevligt bemötande"

Veterinären jag tyvärr fick tilldelad hade ett ytterst otrevligt och arrogant bemötande. Därtill stämde hennes journalanteckning inte alls överens med det som förmedlades per telefon. Riktigt dåligt!

"Fast delivery and dispatch of Eukanuba…"

Fast delivery and dispatch of Eukanuba dog food. One of the few companies that stock the 3kg bag of the food I needed. Thank you 😊

"Don’t use never this app please"

Don’t use never this app please. Just go straight to the doctor. Otherwise you will pay 699kr and they will tell you that you must go to the doctor. Be careful, they don’t write you any medication.

"Värdelöst har inge fått min hundmat på…"

Värdelöst har inge fått min hundmat på 4 dagar nu och ingen leveransbekräftelse från andra sidor har jag fått hem det på 2 dagar oseriös sida.

"Never delivered my order."

Placed an order for renal dog food on 6th March. DHL were down to deliver the item. DHL said they attempted delivery but didn't. Chased with Firstvet and DHL and gave my number but no one called, then the delivery went back to Firstvet. Firstvet didn't have stock to resend urgently as I was running low on dog food by this stage. Bit shirty and said it was a DHL issue and they had done everything they could. Won't use this company again.

"Great experience"

Great experience, would recommend. Kept up to date on order and potential delays. Purchased Orijen cat food and other bits. Couldn't ask for a better customer service.