"This was my second time purchasing from…"

This was my second time purchasing from the site and enjoyed the process.

"I have a love hate relationship with…"

I have a love hate relationship with Jujube's service. Because of their issues with one of their previous releases, I've ended up with a large amount of store credit. Usually, that isn't bad, but having store credit with Jujube's online shop is bad. Orders using their store credit have to be manually processed. Those orders get fulfilled last, doesn't show up in your account when ordered, and does not hold any product for you no matter how soon you order, unless they have stock left over. This is beyond frustrating, because orders made after mine will be fulfilled first and they get the product.

I am currently very angered and frustrated over their rose gold release. All my orders were cancelled.

Now, my current issue is with my order made prior to the rose gold release. Since it is manually looked at, a week later, they still have not gotten to it yet. Many of the rose gold orders made after the order I've made before the release happened, already went out. Why is my order still sitting? I just want to spend my money on bags, but it seems impossible because of how their checkout and fulfillment process works.

"I was disappointed with this recent…"

I was disappointed with this recent Rose Gold launch. I placed my order within minutes of the launch and received email confirmation of my order. It wasn’t until four days after my order was placed that I received an email stating I would be getting a refund due to it being sold out. My credit card was charged and most other companies do not charge your credit card until the item is shipped. It’s a slap on the face to see that almost everyone who was lucky enough to get their order did not actually want it and are selling the items for three times the price!! I hope other launches will be better than this!

"Jujube never sent my order"

Jujube never sent my order, and still has not refunded my money. Terrible business practices.

"Everything about my ordering process…"

Everything about my ordering process was amazing. My bag shipped out and arrived at my house fast. The quality of these bags are amazing and I have been in love with this bag since the day I got it.

"Great except on release nights"

If you order from their website on a release night you will probably have a bad time. They release new items in the middle of the night and they are notorious for overselling and then taking days to let customers know they oversold and tying up customers money for a rather lengthy amount of time. If you order any item during any other time they are great and ship reasonably fast.

"Five stars"

I love Jujube products! Excellent quality and customer service!

"Awesome"

Great really happy

"I was disappointed to learn that the…"

I was disappointed to learn that the items I purchased, duchess and itty bitty were offered as a promotion just 2 weeks later at a reduced price.

"Slow shipping"

I was very disappointed by the turn around time. I paid the extra $20 for expidited shipping and it still took 10 days to receive my order. I probably wouldn't order from the website again.