"Shipping time way to long"

Love the diaper bag however took 4 weeks to ship. When emailing asking when it would ship took over a week to receive a response.

"Poor quality and no customer service"

I was gifted my bag and within weeks of using my bag, the strap seam tore. I’ve contacted the company three or four times to file a warranty claim. It’s been over a month and I have yet to receive a response. Very disappointing considering the cost of the bag. It’s poorly made and the company doesn’t respond. I have since purchased a Skipnot bag, which is a 1/3 of the cost and love it.

"Hate Being Left in the Dark"

I was so excited that my husband ordered my bag on May 18, and now it’s June 20 and I still don’t have it. I have called and emailed, during my phone called the lady laughed and said because of the sale it was crazy and bags were taking a “little longer then usual”. If almost a month is usual I will never order from them again. I have gotten ignored through email, or sent a general computer generated email. Finally today my husband received the email saying it was shipped but no tracking number yet. I will never order from this company again. Shame on your customer service for not sending a generic email stating what was going on.

"I love jujube bags but ordering my new…"

I love jujube bags but ordering my new bag on May 18th and the status of it still being in “awaiting shipment” today on June 16th is absolutely unacceptable

"Ordered May 14th...."

Ordered May 14th..... no updates, no status change. Wondering if my items will ever ship. =(

"Their customer service is TERRIBLE!!!"

Their customer service is TERRIBLE!!!! I have never been so disappointed and honestly p****d off when ordering somthing off line! This is my first ever purchase from them and it’s been nothing but terrible! I ordered June 18th and we are now almost an entire month with nothing! No updates, no shipping information, ... just a stupid update that says “awaiting shipment” They knew going into this sale that there would be many people ordering, yet are so completely unorganized and straight rude to their customers. I will NEVER order from them again, this company is terrible.

"great bags horrible service"

I LOVE jujube bags. Unfortunately, I had only ordered their bags through third parties in the past so I didn't know when I placed an order through their site directly that their service would be so terrible. My order was placed over 4 weeks ago and I have not yet received a shipping confirmation. I emailed them about this a week ago and got no response. I don't think I've ever had such terrible service from a company before. It's really a shame because their bags are great.

"Horrible customer service!"

Horrible customer service. I ordered my bag 3 weeks ago and it still hasn’t shipped! No email notification, explanation, apology or even a response when I emailed customer service. Will not be ordering from jujube ever again.

"Unheard of wait and lack of communication"

The unheard of wait for items from the warehouse sale has not been managed well and barely even addressed by JuJuBe. My order has not had an update in close to four weeks - it’s just “awaiting shipment”. Upon ordering I thought having to wait 7-14 days was a very generous timeframe but totally worth it (I do love their product). But that expected delay was a few weeks ago!
There has been no apology or communication, or sense that the company cares about their customers who were/are excited, but now feel let down.
Their company is built around being put-together and well organized - you would think they’d be able to better estimate their shipping time based on the amount of product they had available during the sale and anticipate bringing on some extra help to get everything out the door within a standard amount of time for online orders.

"Same as most of these other recent…"

Same as most of these other recent reviews, I ordered on 5/18/2018 and my purchase has still not shipped as of 6/12. I wrote to customer service and they informed me that they are behind and it will be “7-14 business days or longer”. My credit card was already charged and the company has had more than 14 business days to ship the products ordered. Do not order from this site.