"Horrible Company! Bad service - wrong bag and wont correct"

If i can give zero rating i would! They have the worst customer service ever. Firstly, they sent me the WRONG BAG after paying $170. I had mine automically y couriered to Asia where I am based and already had to pay additional shipping. I tried returning the bag but they wont shoulder the shipping cost from where I am when this is clearly their fault. Secondly, the wrong bag they sent me had DEFECTS on the stitiching, aside from being ugly. I sent them photos. If I dont pay for returning to courier to the USA, then I am stuck with a useless UGLY BAG which I paid US$170 for. Lastly, THEY DONT EVEN RESPOND ON TIME AND I NEED TO KEEP ON FOLLOWING UP. Horrible company! They should know their clientele are either pregnant or mothers so nooone needs this uncessary stress

"Awesome Bags!!"

I just got one for my wife, She absolutely loves it!!

"Amazing items"

Amazing items! The quality is incredible! Thank you so much

"Customer Service is AWFUL!"

Customer Service is AWFUL!! They do not stand behind their warranty and they are not upfront with the status of your order. My zipper started splitting 6 months after purchasing and I contacted them to see if it was covered under warranty. They said yes, so I paid for shipping to return it to them to get it repaired or replaced. They told me to allow 7 days to receive a tracking number for the return package. Well SIX WEEKS later I am still getting the run around from them. I have not received a new bag or even my original bagback. They keep telling me (via email) they will check with their warehouse and provide a status update. However, I never get an email back! I call and no one answers the phone. I leave voicemails and no one returns my calls. ADVICE: Steer clear of this company unless you're OK with overpriced bags failing right away & being out hundreds of dollars.

"My favorite company"

My favorite company, hands down! Customer service is amazing, the bags are phenomenal quality, wonderfully stylish prints, and the community is second to none!!!!!!!

"Great bags, bottle space too short"

I love the bags in general, though they do take a while to ship from Ju-Ju-be (I ordered one directly from JJB and another from Buy-Buy-Baby, and the latter was delivered much sooner). My only complaint is that the insulated spaces for the bottles is too small. Don't know if I'm missing something, but we use the Dr. Brown bottles, which are very common, and the insulated pockets on both the Be Classy and the Be Prepared are too small for the 8-9 oz bottles. They fit the 4 oz bottles fine, as well as when I was using shorter/wider bottles like Tommee Tippee, but it annoys me that they don't fit the Dr. Brown's. Maybe if I took off the nipple and stored that separately? But then I'd still have the cap on it. Otherwise I love both my bags. I just store different things in the bottle pockets, which is fine, just a bit of a letdown since they're insulated for that reason.

"Useless customer service"

This company are utterly useless at customer service. They give bland, uninformative responses and will not answer simple questions such as "When will my goods ship"? When I asked to cancel as I was losing faith in their efficiency they said they couldn't cancel as they didn't know whether my goods had shipped? Didn't know? How could they not know? Apparently this is because the admin team and warehouse team do not communicate.

Utterly, utterly useless. Has completely soured my feelings about this brand and I will NEVER order from them direct. I intend to discourage others from doing so too.

My negative posts on their Facebook page were deleted.

P*ss poor.

"The bags are fun but the customer…"

The bags are fun but the customer service is horrible. And I would never buy from them directly again. I waited more than a month for an order placed during a sale. They never communicated to the customers in an email and I had to call multiple times to check on my order. Also they deleted their Facebook reviews to cover up their poor service since so many people left bad reviews and created a giveaway on their community page to drown out and push down all the complaint posts. I just feel that's kind of crazy.

"I love this company and their bags"

I love this company and their bags. They are so much more than just diaper bags. They go out of their way to connect with their customers as family. Plus, their products are reliable, durable, and so cute.

"More than just diaper bags"

If you're looking for a company who stands behind their products and pours their heart into everything they design, Ju-Ju-Be is it. I am a repeat customer...in fact I have too many Ju-Ju-Be bags to count (and I don't even have any children)! They truly are the most well thought out bags and are way more than just diaper bags.