"Quality dropped tons :("

I’m very disappointed in my most recent purchase with Jujube. I have bought their bags in the past for my kids and loved them so when I saw they teamed up with Disney for the nightmare before Christmas collection I was pumped. Looks beautiful online however the stitching on my bag is all screwed up. The bag sets seems smaller and just the fabric very thin. The changing pad cheaply made the border on mine is coming apart and was all smashed up in shipping. Never buying from this company again. Took them a full 7 days to even ship the order not counting weekend, so don’t expect it to come sooner than 2 weeks.

"Jujube"

Transacting with jujube is something worth appealing and no regrets, good services, customers care and security tight.thank you

"Great items."

Great items.

"Great to do business with"

Great to do business with. Awesome company

"I bought the Hello Kitty bows Be Right…"

I bought the Hello Kitty bows Be Right Back backpack off Amazon in August 2018 but didn't start using it until around December 2018. After less than one year of use, I just noticed the fabric at the corners of the bottom started to rip already. I don't throw my bag around or abuse it in any way. Customer service said this is normal wear and tear. I have other backpacks for 10+ years and have endured rough usage and none of them have rips. This is poor quality and I will not recommend Jujube to anybody anymore.

"Disappointed in Customer Serivce"

I ordered the Be Right Back diaper backpack from JuJuBe less than a year ago. It’s been a move bag to have, but recently noticed my front flap of the diaper bag was not staying closed for some reason. I then noticed the magnetic closer was broken, so no more magnet to close the front flap. I called customer service, explained the situation, and was given 2 options.

1. They would send me a new magnet, and I would need to take the bag somewhere to have the new magnet closer installed. Or 2. Send the bag to JuJuBe (which I was told it would take a while for them to get the bag back to me fixed) but they would fix the problem. I fortunately have a back up option for a diaper bag, so I asked how I can send the bag to them to be fixed. Customer service asked for my email, and said directions would be given there.

I received the email but I noticed they said it would be my responsibility to pay for shipping. I would also need to make sure to ship with a tracking number, otherwise they would not be able to track the paclage and if anything happened and they didn’t revive the bag, then it’s basically not their fault and my bag would be missing.

I believe they have a “lifetime warranty” and a “two year warranty” on their products, but I guess that doesn’t mean coving the whole expense.

These bags are not cheap in expense, so I’m surprised that this company would make their customers pay for shipping for their product that has malfunctioned.

"Meh.... don't bother"

Cute products, but had sales around Black Friday they couldn't keep up with. Long delay in receiving my first product from them, to which they gave me a $25 credit to use. I thought that was very nice of them, so I used it towards a little card wallet I thought would go perfectly with my mini backpack. A couple weeks after ordering, I still had not seen any shipping information for my wallet, so I inquired, to which they just cancelled my order, refunded the shipping costs I had paid, and told me the product wasn't available. So disappointed. :( Never again. Sorry....

"Disgusting and shameful brand"

Awful quality.... had BFF for 4 months and already falling apart!!!! I keep invredibky great care of my bags and its is tearing. My sister ordered this bag for me and it took TWO MONTHS. Horrible customer service. Cheap quality and HIGH prices. Disgusting shameful brand... DO NOT Trust

"They NEVER respond!"

They NEVER respond!

This company is a complete joke. I placed an order for an item on the 4th of December. I received two quick emails and after that nothing. The item now no longer appears on their site and there has been no update to my order. I am going to have to dispute the charges now because they have not delivered on paid goods! This was supposed to be a Christmas gift, and well now, I'll be lucky if I can ever find the item again. They should have just owned up to their error instead of ignoring my posts.

"Bad customer service"

Bad customer service. Rep had an attitude when I asked for help on an item in which 2 was ordered. It had not shipped yet. Will never buy from them again.