"A mixed experience"

Our energy service has been reliable and the self meter reading and billing has been reasonable after a hiccup or two (it would be so much easier to just upload the photo of the meter).
However our move to solar has not been good. The panels were installed weeks ago and we are still not linked to the grid so we have lost weeks of savings. it is very difficult to enter the AGL system by phone-there are different numbers, the options offered do not fit, and we are given information which is inconsistent. Trying to work out if the issue is AGL, SA power networks or a contractor is impossible. It is difficult to understand the AGL call centre staff or make oneself understood. In one case the call centre staff member was hecktoring in style and was telling me things that were not correct for the situation. The solar experience has been unpleasant and is still not fixed.

"I would do zero star if possible"

I would do zero star if possible

They never answered the phone network team support are the worst
And your credit card info end up in India and gat stolen

Your network connection keep dropping

Can't even gat to call them to complain

You don't believe me ? try call team support ( 1300001038 )

The worst team support ever spacialy guy name is Alex

Idk how credit card gat stolen and used in India after paying bill in agl accounting

Don't make same mistake I make by opening agl account just look for other companies for ur needs

"Worst company EVER"

Worst company EVER give great rates that don't exist, then when you double check the response was "take it or leave it" rubbish service , don't give a damn about the customer. Its a shame but years ago when they were desperate for your business it was different, today care factor is "0"

"Very kind and nice service"

Very kind and nice service.
Thank you 😊

"Sure you can do better....."

Not happy with speed at which things get done, when there is a potential for credits to an account. Very quick to put up prices and apply those changes when it is their favour. Team on the other end of the phone not always helpful or clear in giving an answer when asked a direct question.

"VERY HAPPY WITH MY MOVE TO MY NEW HOME."

VERY HAPPY WITH MY MOVE TO MY NEW HOME.

"Customer Service is astonighly bad"

I have spent 2+ hours waiting on the phone and not getting through to even speak to someone. This is of course after I was assured the issues were resolved the last time I waited ages to speak to someone. There is no way to resolve any issues except to call, and I cannot waste more days on hold.

"I rang to query my very large…"

I rang to query my very large electricity bill. Was put thro to Resolution Dept, dont recall name of consultant, but very nice guy. Told him new digital meter recently installed. He said he could see that my usage was the same for most days, which was unusal. He would lodge query & hopefully I would receive bill by early next week. If not, call back & quote reference number i was given.

"AGL really get what it means to be a great service provider"

AGL does all the right things well and at a great price. I regularly look for good deals and AGL never disappoints.

"I have never had an issue with AGL…"

I have never had an issue with AGL which is a good thing . My meter has recently been updated , Nil issues nice young man polite and quick . I really like the AGL app I recently downloaded.