"Happy with the customer service every…"

Happy with the customer service every time l have called. Enquiries were answered to my satisfaction and issues successfully resolved

"Good service"

The latest experience with AGL was excellent. The operator that I spoke with, was very helpful. We had a good communication and a very good outcome. Thank you very much.

"Poor Customer Feedback"

I have phoned 3 or 4 times to have my Pensioner Concession Card recognized and although I have received both gas and electricity bills since my first phone call I have not seen any evidence of a discount. I have been told it will appear in my next bills but that is three months away and if the change has not been made i will have to start over again. Surely there is some way to assure me that the discount will be applied. Please send me some confirmation that the changes have been noted.

"Prompt and efficient service"

Prompt and efficient service, which I appreciated. Joining on the web was very easy and straightforward.

"Because we have just joined it is very…"

Because we have just joined it is very difficult to access the performance.

"Very good experience with AGL"

Very good experience with AGL, I had to move and it was very easy online and over the phone, the staff is clear and very friendly.

"My Card was scammed so I cancelled…"

My Card was scammed so I cancelled immediately . I phoned AGL who put hold on my payment via direct debit until I received my new card, I phoned and gave the new card not for direct debit and the account was paid immediately. I received an email thanking me for the payment. and confirming it was back o n direct Debit.

"I appreciate a service your company…"

I appreciate a service your company provided to ours.

"Had a gas leak and I wasn’t aware till…"

Had a gas leak and I wasn’t aware till I got a huge bill which I had to pay 😢

"Very excellent customer service and…"

Very excellent customer service and friendly staff plus flexible rate