"on hold for too long .."

on hold for too long ... then the problem was not resolved

"Apologies, but ...."

I'm sorry; I hope I'm not being mean to anyone; but when I had overseas customer service, it was difficult to get understood & frustrating to get meaning & detail across but some resolution eventually.....the next time I got an Australian customer service rep- resolution was spot on, quick & on the mark; it just helps your day go nicer...this is who I give the 5 stars to-to the Australian based guy that helped & was ok about doing it & good at his job.Of course give people overseas work;this is not about berating them-but maybe for resolution of issues, I think people who understand the language helps & works better for the customer- the people that are paying the bills....sorry, just my feelings from experience.🙏

"Bad feedin tarrif"

Bad feedin tarrif

"Helpful"

Very good & helpful advice. Got onto solving my issues.

"Happy customer!"

I have been a customer with AGL for a little over a year and I am impressed with their services and rates. I kept away from AGL for a number of years due to a very bad experience I had with them many years ago however, as my builder had connections already set with AGL, AGL customer service convinced me to give them a try. I reluctantly did. I have to say I am very happy that I did. Thank you! :)

"Very easy to deal with"

Very easy to deal with, no issues with changeover.

"Staff always polite and very helpful"

Staff always polite and very helpful

"AGL is AOK."

Excellent experience with AGL customer service in switching electricity providers.

"the operator was polite & very…"

the operator was polite & very efficient, my request was handled faster than anticipated. thank you AGL

"AGL App is helpful"

AGL App is helpful, showing daily usage and projected bill based on that. AGL offers advice on saving on power bills. From that advice I now turn things off when not in use.