"AGL customer service remains a…"

AGL customer service remains a challenge. Long wait times and staff that are unable to help. Long delays with chat. The list goes on. Add the long wait, lots of waffle aboit what a great company they are and maby offerings. If they answer the calls, we dont have to listen to unnecessary comments

"Terrible Typical Corporate Greed"

Terrible typical greedy corporate company that takes ilegal advantages of clients. The audacity of the company is unbelievable. They tried to cut me off a few month after i paid the bill in full, then they tried to charge me ~$250 to get reconnected the next day. As it was their stuff up i refused to pay & surprise surprise when they realised their error they compromised & reconnect me back on the next day with no charges, but this was only after i requested $ compensation for their ilegal & bad practices.

"Beware! AGL $15 mobile plan is not for children - Automatic data boost"

I am very disappointed about the AGL moble phone plan and the poor customer service I received. It is a shame as I’ve been AGL loyal customer for electricity and gas. The SIM plan automatically 'boost data' when all the data is used up. There is no option for us users to stop the 'automatic' boost. Recently I was charged extra for going extra $0.026 GB accidentaly. Beware users, if you think AGL $15 plan is good for children, it is not, as the data boost is automatic. Children would not care about the extra costs.

"Warning - terrible NBN performance"

Warning; the AGL NBN broadband peak-time (6.30pm to 8.30pm) performance is absolutely terrible. The discounted price is most definitely not worth the grim performance. I've already moved to another ISP; signed-up to AGL NBN less that 2 weeks ago.

"Beware - customer care is non-existent…."

Extremely disappointing customer abuse - after being with this company for decades, they replaced my (relatively new digital meter with a smart meter, so they could, in effect, charge more for my useage. By law they are supposed to give an option to replace an existing digital meter with a smart meter, but they don’t refer to it as a smart meter, just digital meter, thus deceiving customers. Now today I receive a message that my billing has been changed from quarterly to monthly and it is up to me to change it back if I don’t want that! Their whole attitude is one of ‘couldn’t care less about the customer’.

"Never sign up."

Awful company, leave me on the phone for hours, last time was up to 5.
All I'm trying to do is cancel my plan but they keep billing me. I literally have no choice at this point because they are uncontactable.
"use the chat" God I wish I could but they have never once responded to me.
**** you agl.
If this keeps up I'm calling the ombudsman.

"AGL are now criminal"

AGL are now criminal . Last year my electric bill was $0.75 per day now its $4.30 per day .

"Wait time online in AGL's Chat platform…"

Wait time online in AGL's Chat platform hopeless! To 'chat' with a consultant I waited in excess of 90 minutes today and still NOBODY came online to answer my query. Don't waste your time using this method of contact. Beyond HOPELESS.

"Great customer service I couldn't ask…"

Great customer service I couldn't ask for better

"No messages service"

Signed up for AGL mph and internet last week. When I inserted SIM card ph worked and had immediate internet access. Great however late that day I tried to sent a message and found that my mph no longer receives or sends messages!!!

I immediately contacted AGL support and told them my issue. They said the problem was because the tower is down and they cannot do anything until it is operating again in about 2 weeks. The operator was very helpful but said this is an on going issue and has had lots of complaints about service outage messaging not working

I now have to wait several weeks/days before my issue is looked. I cannot go to another carrier because I need messages to confirm my mph number nor can I communicate with myGovID or ING or any other services which use massage conformation

This is not acceptable

AGL should not my using Optus B grade towers as they are constantly down for maintenance

My advice would be use another network which has a reliable tower service