"A disgrace"

8 days and over 12 hours of phone calls to get the gas connected to the property. Inconsistent messaging from all staff who were quite happy to ignore the problem or keep passing it on!

"Didn't arrive on 2 occasions to read…"

Didn't arrive on 2 occasions to read the meter... Took 2 days off work.. I refused to take any more time off. No idea when or if they read the meter ! Sent me an SMS to inform that bill from previous residence would be added to first bill from new residence. One week later received an SMS that I hadn't paid my bill and it was overdue! I took a photo of the meter reading when I moved in so waiting for my bill... We shall see 🤔

"Just try to speak with someone"

Just try to speak with someone! I activated an internet and gas connection with AGL. Then found out I was entitled to 3 years free internet as part of the deal with my mortgage.
I tried to cancel my internet with AGL, was on the phone for 2 phone calls for hours just to speak to the right people. Finally they said they would fix it up for me and not charge me for the internet connection. One week later they still charged me via direct debit. So far not happy if this is not resolved I will also cancel my gas and wast another 2 hours on the phone with them.

""to give you a refund would be too hard'"

On closing my AGL account my estimate reads were significantly higher than the actual meter read. The actual read was lower than my last 2 bills, meaning i had over paid. I had to call numerous times, to which the answer was 'sorry about that we will action a new bill with your refund', that never came. My last call was 'it will be too hard for us to organise a refund so we will void your final bill (which was an over estimate anyway) and youll have to forfeit the refund we owe you'. To my disgust i argued, to their response was 'we cant go back in time to check your meter' even after i supplied a photo and date and all. Very displeased. AGL taking money that isnt theirs and stating its too hard to give you a refund. Load of croc. Awful company.

"Terrible no service and no assistance…"

Terrible no service and no assistance with internet after several calls

"Only two days of having internet and…"

Only two days of having internet and has stop working for hours.

Since then it has cut out almost every day.

"Do yourself a favour and don't join…"

Do yourself a favour and don't join their internet services. They falsely marketing you get help 24/7. In reality its till 8pm 5 days only. Their average internet speed at night 5mb not 50 as marketing. You wait more than 1 hour for overseas call centre and when you get through they say: oh sorry, we are the wrong department let me put you through and you wait another 30min. Or they say:" hello, hello sorry Sir I can't hear you and hung up on you" because they get paid by the amount of call they answer. I don't know how they get with this. The accc has been using Covid-19 as excuse and sitting on their as.ss doing nothing to protect customers.

"NOT PICKING customer's call"

Cant get them to resove bill issue either call or chatting.

Calls took more than 1 hr but no one picks .Same in chatting.

Meanwhile bill is pilling up.God knows

"Slow Internet, Bad Customer Service"

If you are planning to get an internet/energy plan with them, just don't. The customer service team is a joke, you will not be able to cancel your service from the website, the chat section of the website never works (see attached image). Even if you manage to get hold of someone instead of helping you with the disconnection they will ask you all sorts of questions to waste your time and in the middle of all this they are gone and you are left with bill of another month. I called them multiple times and every time I have to wait more than 30 mins. I called them today and finally got hold of a very rude lady who disconnected my call after I asked her why do I have to call you to cancel the internet plan when it mentioned in the website to message to manage account. Or why don't you have that information on your website?? Why do I need to wait 5 days just to know the cancellation cannot be done over chat??

"Making it difficult to add another tenant to the account"

We are both renting a house and when we signed up they just put me on the AGL account saying I could add the other person later. I tried to add both of us on the account to our existing account. They are saying I have to close/disconnect the account and open a new account one to have both of us on it and to receive the concession/ pensioner discount that should be applied for the person being added. Shame on you AGL making those who are unwell to jump through another of your hoops.