"Problem solved"

When they cancelled my order with no notice, the resolution offer made sure my power was connected on moving day. Thank you

"GET READY FOR AGL TO RIP YOU OFF"

AGL CUSTOMERS BEWARE, SNEAKY UNDERHANDED CHANGES ON THE WAY THAT WILL COST YOU BIG TIME.
As a AGL customer, soon not to be, I received an email from them stating that from 1/4/23 all AGL customers Australia wide who is receiving a State Government Feed In Tariff,which has absolutely nothing to do with AGL, will no longer receive a Feed In Tariff from AGL.
We have 2 properties, both on exactly the same plan and also with AGL, but as our second property does not receive a State Government Feed In Tariff, AGL will not be removing their Feed in Tariff from this property.
As the Government Feed In Tariff has absolutely nothing to do with AGL, and the fact that AGL do not contribute a single cent towards it, I ask why are AGL penalising customers that have it.This is blatantly a sneaky money grab and I hope that when people become aware of what these sc.m bags are doing, they walk as well. This change which is going to affect many, is going to increase your power bills significantly.
I believe that in time,AGL will do away with paying any feed in tariffs completely, and like in my case where our second property produces more power than it uses, will mean that the excess power that your property produces, will go back to AGL for free and then they will on sell it at full retail to customers. Stick it up your a..e AGL, your dirty underhanded tactics will be exposed for all to see, and then you can reap the criticism and loss of business you deserve.
Challenge this story AGL, and if you do, have the decency to be on point with your comments and don't mislead people with non direct answers.Tell everyone that what I have stated is not fact, and not what AGL is about to implement to their customers. CAN'T CAN YOU

"This company is nightmare"

This company is nightmare, do not have anything to do with them.

"Disappointed"

Disappointed. Tried to call through to someone 3 times, sat on hold for 10+ minutes and didn't succeed in speaking to someone.

"The worst 5 months of dealing with this…"

The worst 5 months, dealing with this companies so called customer service...my address has unfortunately been changed as it is a new house, new estate and even with a letter from COUNCILS DEVELOPMENT MANAGER with her name etc...was not good enough for them even ENERGEX understood and changed it but it STILL wasn't good enough for them ... their METER DATA BASE said they were right...ENERGEX told me to tell them to update or ring them ...STILL not good enough...now they've disconnected as the meter doesn't belong to the new address...WHAT!! Looking elsewhere...absolutely disgraceful.....my nerves are shattered....5month of a very bad experience...I'm ill and this experience has really knocked me about...so bad

"A seamless transition."

A seamless transition.

"Less stress with moving thanks to AGL"

The help and guidance from AGL without a recent move was effortless. They took care of everything, which was one less thing to worry about ,as moving can be so stressful and overwhelming. Thanks again AGL

"Worst customer service"

You may be the biggest energy provider. But your customer service is pathetic. I will disconnect from you for sure.

"Greta customer service"

Greta customer service

"Inability to access ?"

We have been trying to connect gas to our house since 22nd Feb. Today is March 3rd and we are still trying !
Have informed them that the guy who is supposed to come out to our house to connect, has been lying about “inability to access”, as there is no locked gate, no inaccessibility, and someone is ALWAYS on the premises ! We will be looking to find another provider.