"Fast and easy sign up"

Fast and easy sign up

"It took more than 2 weeks for them to…"

It took more than 2 weeks for them to sort out our connections. On the chat, I got lots of different people asking the same questions over and over. Often there was no reply for several minutes. It took up so much of my time. I am trying to work myself. it was very stressful.

As soon as I have time I am going to transfer to a different provider because of the poor communication.

"Customer care is trash"

Customer care is trash. They just try to scam you and not being helpful at all.

"I highly recommend AGL."

I highly recommend AGL who I have chosen as my Electricity & Gas provider. Setting up my new account with them was effortless and the staff were excellent! Thanks AGL.

"Disgusting customer service by “Nick”…"

Disgusting customer service by “Nick” he needs to be retrained how to speak to customers and also pass in clear information. As one moment we were given the new customer discount, then we weren’t, and now we are again? Sounds like AGL are just pulling numbers out and we have to pay them. Or Nick needs to be retrained. Awfully high for 2 x people that weren’t there for nearly 4 weeks!

"👍 great experience getting a service…"

👍 great experience getting a service from AGL. Awesome services rendered to the customers.

"AGL is the WORST company I have ever…"

AGL is the WORST company I have ever dealt with. I have been charged for 2 months extra even though I had requested for cancellation on January 12. And it is nightmare to get a response from them on this matter.

I think I will never get my 2 months refund back :(

"Friendly and helpful staff"

Friendly and helpful staff. Short waiting time. Highly recommend!

"Can't contact them as anything I try to…"

Can't contact them as anything I try to do or add onto my account, they have to send a code to my OZ phone. Asi am out of country they can't send it to any other apart from an Australian phone, how stupid, do they think all there customers who own Australian property only live there!!!!
No other country does this with customers who live outside of a country

"threats to disconnect over $50 owing!"

They used to b great but now they have changed. Threats to disconnect even though I pay something of the bill every week. On the gas bill is there is only $50 left to pay and they still sent a registered letter, threatening disconnection!