"Money-grabbing thieves."

They're more concerned about massive profits and CEO's gigantic wages than the everyday person struggling to keep warm in winter (and having to choose between food or comfort). Ignore their emails and marketing portraying themselves as a caring company. They're not. Their recent huge rise in electricity prices is reprehensible. All in a "first world" country. They're choosing to hit everyone even harder in this already difficult time. This is greed at its most evil.

EDIT - The generic and lazy copy / paste reply below is a further indication of AGL's ability to blame everything else in an attempt to cover the fact their profits are soaring and we the users who are forced to pay their outrageous prices, are suffering. Clink those champagne glasses AGL and look forward to another year of ripping off the masses. HOORAY!

PS - A family member once worked in a very high-up position at ETSA. They said way back when it was privatised that nothing good would come of it for the users. I think this article from 2013 proves that further (links not allowed - search for phrase below).

bruce-dinham-former-etsa-boss-says-were-all-being-ripped-off-on-electricity-price

Shonks.

"Hardly deserve 1 star"

Hardly deserve 1 star. Have been waiting 2 weeks for my modem to arrive, it still hasn't been picked up by Auspost. I've tried to cancel and get a refund only to be told I can only get a refund after I return it!!! Not sure how I return something that still hasn't been shipped. Customer service is terrible. Can hardly understand anyone.

"They don’t solve my problem when it…"

They don’t solve my problem when it come to ending the contract. Are you guys gonna charge me for the rest of my life even though I’ve moved out 1 week ago??

"Solar input charges"

Why do AGL charge me $8.00 a day to read my solar input when they in fact dont read it until the end of the month.I notice they only charge people this rate when they have a large solar system.Our neighbor has a small solar system and they have no daily charge for solar on their bill.!!!! Stinks.

"Such a smooth process"

Such a smooth process. On line process was user-friendly with no hiccups. Appreciated the following up calls inensuring we were connected. Many thanks.

"Not a happy chappy"

Not a happy chappy. Going to find another provider. How on earth have we gone frim being on a concession (pensioner) to not. Purely by the fact we have changed our post code. What a rip off.

"AVOID"

AVOID! Not only will AGL do a hard enquiry on your credit file (decreasing your credit score) without adequate notification that they plan to do so, it will also take them almost two weeks to connect you to their service. And they won’t tell you that they’ve failed to connect you, they’ll wait for you to figure it out and have to continually contact them to rectify it. Was previously with Red Energy and wished I had never switched. To top it off, their online account which is meant to show your usage doesn’t even work!

"Take your money elsewhere"

Big conglomerate, low returns. Robotic customer service and failure in disconnecting services. Leaving to support a more ethical energy company.

"PATHETIC"

29/05/2023
24.53 minutes on the phone on hold so far, also waiting for website to let me into my own account for 38 minutes so far. Found out there is a 9 hour outage tomorrow...not from AGL but another provider.
AGL your goooooooone both telecommunications and energy. Very unreliable connections and poor response time to issues.
M Taylor

"Internet is always down!!"

This internet is just so bad!!! I pay 65$ a month for the internet and internet is always down half a month, also the internet is so slow, I don’t know why but the internet is always down. If I have to use my mobile hotspot to use internet in my laptop, what’s the point of having a wifi? I have been using agl for nearly two years and most of the weekends I have to use mobile data because the internet is down!!