"Great Product knowledge"

Great Product knowledge, great problem solving, genuine and helpful.

"The person who spoke to me was…not sure his name"

The person who spoke to me was inpatient, not try listening to what I was asking, not really suitable for AGL customer service staff

"Massive 44% increase"

Was with agl and had a massive 44% increase and when I called to see if they had a better plan was told they weren’t available as yet, so I switched and saved 25% with the price locked in until mid next year

"AGL fails to understand its customers"

AGL failed to understand that I DO NOT want to be TOLD that I am being shifted to monthly electricity billing (from two-monthly). It took me 45 minutes of time I will never get back calling AGL to have this reversed. Also very disappointed that AGL does not automatically determine the cheapest deal on energy when it alters its prices (and cheekily renames its plans), requiring me to (again) call in to negotiate a better deal. Not sure I trust AGL as they effectively apply a loyalty tax on existing customers.

"Rihanna. Customer Service"

Rihanna.. I sent a letter (snail mail) m9st helpful, didn't rush & offered me Senior deal which I accepted. Thanks pleasant experience as I was listened to, very important to me.

"Rang for a better deal!"

Rang for a better deal!
Got shafted to website after a huge wait
Seniors Savers wasn’t even listed!
What the….

"customer serivice is poor"

customer serivice is poor, treat exisiting customer really terrible. EA give way better deal to existing customer while AGL doesnt care if customer is paying higher than market rate. I am on the process of leaving AGL.

"charge way to much money & there's not…"

charge way to much money & there's not enough time to pay

"All is well that ends well!"

I had a situation that need to be handled by the resolution team and after a little back and forth a solution was reached with them that was indeed the outcome I was seeking. A lady by the Name of Sam in the Adelaide call centre assured me that she would follow up and call me the following day despite the time difference, and my my delight she did and had all the answers need to fix the matter. Generally speaking I have no negative feedback regarding AGL.

"Thieves STAYAWAY"

Agl charged me $400 extra after they know I have moved to another power company. No explanation on where the $400 came from. After 10 calls and 5 emails received a reply stating those are adjustments of last year's bills. Absolute thieves STAY AWAY.