"Staff member was Australian and very helpful"

Staff member was Australian and very helpful

"The person I spoke with was so helpful…"

The person I spoke with was so helpful and provide a great service

"AGL… you should’ve just stuck with providing overpriced energy and stayed out of the Internet market."

Mr Hunt,

You should’ve just stuck with selling energy services and nothing else! Ever since AGL has entered my life about a month ago it’s been nothing but drama… drama… drama!

If I want to drama in my life, I would’ve have just stayed married.

It seems that you actually have no management in place to handle any issues or escalations of problems?

I’ve probably spent about seven hours on hold or talking to your customer support team that doesn’t provide any support!

Was actually just speaking to a lovely lady from the Philippines. That kept on apologising to me, and just hung up on me! Mel was her fake name and I’m sure you can look up my account details and the login information to verify this.

Your association with the NBN is doing your brand absolutely no favours. They’ve been out to my place a number of times, and don’t seem to achieve anything, Other than damage, the common property at my unit block. Don’t even get me started when the NBN was installed at my complex. It was nothing but a disaster! It needed to be ripped out and installed a number of times as the NBN sent dodgy tradesmen to do the initials installation with absolutely no consultation with the strata management or the body corporate.

Just cowboys starting business overnight and signing up to another government scheme to provide terrible infrastructure services, a waste of taxpayers money.

But back on topic re: trying to get an Internet service for my apartment. Your technical support team seem to be only good at apologising and organising an NBN technician to come out to my house to investigate the problem (which just causes me a loss of income as you don’t seem to do any weekend callouts). I’ve probably lost about $1000 in wages taking days off to meet the technician for a service that you’re sending me bills for that doesn’t work.

So I’m sending you this little message in vain as no one is ever going get back to me to resolve any of the issues that I have.

I dread the day l invited AGL into my life and I’m looking forward to the distant future when I call up and tell you to F OFF!

So how about AGL grow a set and someone contact me !!!

"AGL is by far the WORST electricity…"

AGL is by far the WORST electricity company I have ever had to deal with!

Had booked in weeks ago for them to connect my electricity and got an email to confirm they had it booked. However when I went to my new place they infact had not connected it for me and when I called they told me wouldn’t be for another 4 days!!! Considering it was YOUR stuff up, it should have been resolved straight away. Got no email or any communication to let me know my electricity wasn’t connected.

You just lost yourself a customer!!
The fact it was your stuff up but couldn’t be bothered to help resolve the issue was extremely disappointing to say the least.
I will take my money to Alinta where they actually do their job properly

"AGL sent an email about senior…"

AGL sent an email about senior discounts and the web site clearly says a Qld Seniors Card is eligible for discounts but after half an hour the operator said it was not

"Agent was not very helpful."

Agent was not very helpful.. wasn’t interest to more info about questions

"A very helpful person on the line"

A very helpful person on the line

"I’m in credit with AGL and they keep…"

I’m in credit with AGL and they keep trying to send me a bill and say they will disconnect the gas , it’s funny how AGL gets foreign telemarketers to harass you when they think you owe money , but when you are owed money and you have overpaid like I did , I asked for a refund and they hung the phone up ! But what else would you expect from a foreign corporation ! Best to have Aussie owned company dealing with Aussies as all Aussies don’t like foreign corporations . AGL is just like the government , both are foreign corporations and both try to rip you off , not happy . Best advice , get gas bottles instead of using natural gas lines ! Much cheaper and easier

"I'm very pleased with the help or…"

I'm very pleased with the help or assistance given by Amy

"Civill AGL,"

Civill AGL,
Great to talk to they treat you with respect and help you to receive the account that suits 10 8 2023