"Misleading AGL advertising on saving plans…"

AGL is currently carrying out mass advertising campaigns eg on TV claiming to do its best to help customers save on its energy bills. For example they widely promote a Peak Energy Rewards Plan with rewards on cutting back on peak energy use but AGL don’t mention that if you don’t have a smart meter you can’t apply. Their TV ads and other promotion should mention this disqualification prominently so people don’t waste time on their phone line trying to apply. It is misleading to widely promote such plans without caveats. Similarly on my latest AGL bill it said that on a senior savers plan (I have an NSW Seniors Card) I may save up to $518 per year based on past usage and directing me to call 131 245. After more than half an hour waiting on the phone I was immediately told that I should stay on my existing plan because that is best option. So why did they mislead me into thinking I may save $518 a year with a seniors plan? Furthermore, on the phone before speaking to an agent for ID purposes I had to put in account number, date of birth and receive and put in an ID code by text to my mobile and then after waiting more than 30 mins for an agent I was asked all the same security questions again and then promptly told with inadequate explanation that I am not eligible and I should stick with the plan I am on. So this is how AGL thinks it is helping customers save energy with their misleading advertising and wasting customers time on their inadequately resourced telephone lines? AGL should make clear with it is adverts who is disqualified and they should not promote a seniors savings plan and savings of $518 on an electricity bill when the savings don’t apply in my case. Seems to be all part of misleading advertising campaigns aimed to give the impression AGL cares about customers when clearly they don’t.

"Have still not received what I wanted"

Have still not received what I wanted. Do you know what I wanted?

"Unmet assurances."

I was expecting an email from the AGL rep assuring me that the fee I'm charged for solar panels would cease, as I no longer have the panels/inverter in operation.

I was assured that there was no charge for changing my digital meter to a smart meter, however the email I received on that matter warns me that there may be a charge.

"Still learning"

It was educational.

"I pay my electricity bill on a weekly…"

I pay my electricity bill on a weekly payment plan by BPAY This quarter I had extra that I had to pay over the weekly amount I rang AGL to make them aware that I added an extra $5 to my weekly total and could they note this in my file so I wouldn’t get any more SMS requests to pay my bill which was now overdue Which they did not do This is an inconvenience as it would show up on my credit rating THANKS AGL for nothing

"Appalling !!"

Appalling !!

"Without read meter charge extra money…"

Without read meter charge extra money look harassing then back to call you guys then long wait que. not good

"I have rang 3 times to no avail"

I have rang 3 times to no avail. All I want is an electricity statement bill.please send me an account.

"Excellent and professional advice and…"

Excellent and professional advice and service

"So far as good"

So far as good