"Delay with gas account"

So far my personal experience with setting up GAS account has been not up to my expectation. Delay that left my place without hotwater for couple of days.

"Extremely poor service"

Extremely poor service. Cannot speak to anyone. No phone number to ring, no customer service person to speak to. AGL should employ customer service people that customers can ring. After a week still no response to email about wrong street address associated with meter box number at the address. Would not recommend AGL to anyone looking to connect for gas and electricity

"Just started with AGL will see in…"

Just started with AGL will see in future hope happy with AGL

"Absurdly inflated gas bill"

AGL sent me an absurdly inflated gas bill, approximately 4 times greater than it should have been. I tried to enter a meter read on their website. It said that the facility was not available. I tried calling; nobody answers the phone. I tried the webpage option 'send us a message and we'll get straight back to you'. The link just takes you to your account details - no option to leave a message. There is no facility to send them an email. I been trying to send a meter read for a month. Finally, I get a call from their accounts, demanding payment of this ridiculously inflated bill. I ask to provide a meter read and I'm told by a heavily accented call centre person that I have to be put through to 'resolutions'. I ask, will I have to wait for hours for someone to pick up my call and I 'm told there will be delays because they are experiencing unprecedented call volumes. This is a lie; they don't answer the phone because they refuse to employ adequate staff to provide an acceptable level of service to their customers. I tell them I don't have time to hang around waiting for someone to pick up my call. Just tell me where to send my meter reading! This corporation appears to be run by people of rather dubious character.

"Night mare to deal with AGL"

After dealing with them since May regarding my solar system installation, my night mare with AGL is still ongoing in October.
I used to pay ~ $100/month prior to my solar system being installed. Nevermind that I have 10kW on my roof, I have been asked to pay ~$100 for the month of August!!! Mind you there was a QLD rebate from Government as well. I had to ring them several times and disagreed with the resolution manager Rowan, but was told that the payment is correct.
I went to the EWOQ and made a complaint. Then they admitted their mistake with no proper explanation and apology. AGL offered me $848.- at first, which I questioned, whether that was correct. I asked him to recalculate the amount again and then all of a sudden, it was $565.- credit. And I said, that should be fine.
But it didn't stop there, then they kept deducting debits afterwards with no "real" explanation again. The account statements they send out on top of a normal bill are just made up with no substance to it - 6 months of invoice reversals etc and several bills for the same months???? Creating just more and more confusion.
And what gets me the most is, they won't provide you with a start or end reading of your meter, instead it is an "interval meter" where you have no insight to whether meter readings are correct.
I truly believe, my solar meter app shows a lot more feed-in kwh, than these guys showing on the bills. There is no way of checking it though.
=>You can't rely on these guys and their billing system, which is a scam. They are fooling EWOQ. I will just find another energy supplier, which I can truly trust.

I have changed now to a competitor who has a better deal. I can only emphasize to shop around, I am now with Or... and have a better deal.

"I’ve had a difficult house build but…"

I’ve had a difficult house build but AGL have been supportive and understanding.They have explained everything to me and helped me understand things better.I’m very appreciative towards AGL and their employees.

"Tried phoning them to install a smart…"

Tried phoning them to install a smart meter. After 3 attempts I spoke to a person who had no ability to listen to me. This is really a terrible service

"Got a date of when the power will be on…"

Got a date of when the power will be on and it was sorted that with no dramas, couldn't have asked for a better outcome

"These scum should be ashamed of…"

These scum should be ashamed of themselves. During a time where cost of living is rising, they're putting tacking on arbitrary increases that bring this country closer to a dystopia.

"Everything that could have gone wrong…"

Everything that could have gone wrong went wrong.

Signed up for internet. NBN box received, modems sent to old address that has been disconnected ages ago. Talking to 20 different people for over 5 days, telling me I need to lodge a missing delivery report with AusPost. Then they tell me they are going to send new Eero modems. Then turns out they can't because they need a statement from me saying I haven't received my package but it must be signed by a JP. All because AGL is messing up their orders, I now need to spend my time chasing a carrot that will not get me my modems. Perfect.