"DOESNT EVEN DESERVE 1 STAR!!"

DOESNT EVEN DESERVE 1 STAR!!

Absolute worst customer service.
We asked if they could authorise a transaction to be cancelled with the bank with a simple email but they said no can do, can’t help with it even though the guy I spoke with prior to the lady said they could.

They are so quick to take money from us but won’t help when we request for it back due to an overpayment made.

Just ridiculous customer service and resolutions team is no help at all!!

"It took WAY too long"

It took WAY too long. The guy I spoke to didn't listen, asked for the same information multiple times & then still needed to be corrected when he got it wrong. Was one of the most frustrating, time wasting experiences ever.

"THE WORST POWER COMPANY IN AUSTRALIA"

The absolute WORST power company in Australia. They called us saying there was an issue and to call back. We did and waited 25minutes for someone to answer, then they tell us they have no idea why we were called.

Asked to speak to a Manager, waited ANOTHER 15 minutes to talk with a so called manager who could barely speak English, had no idea why we were called and offered no help or support at all.

INCOMPETENT, UNPROFESSIONAL, IGNORANT AND USELESS.

"Phony five dollar rebate for low electricity usage"

Recently AGL had a peak event usage $5 bonus for people who used minimal electricity during the designated time period of 6.30pm to 7.30pm 12/9/2023. My home was locked and all appliances and lights switched off. However I was notified that I will receive no bonus. Because I had used to much power. There was no record provided for how much electricity I did use during the defined time period. In my view AGL are conning their customers and perpetrating a scam. This company needs to be investigated by the relevant authorities.

Further comment on 3/10/2023.

As suggested I uploaded the AGL app to my phone and looked at the electricity usage entries for the 12/9/2023 6.30 pm to 7.30pm.

What I found was the entry for 6.30pm = 0.13 KWH, 7pm = 0.10 KWH and 7.30pm = 0.11 KWH. Which represents one and a half hours of usage. Which means that for one hour the result would be either 0.21 or 0.23. In both cases the rebate is still payable. The limit for the five dollar rebate is 0.24 KWH.

This evidence only proves that AGL is full of wind like the barbers cat. My low opinion of this company remains unchanged. This company only does creative accounting to suit their own purpose. In future they can put their phony responses and low usage programs where the sun does not shine.

"Generally not happy08"

I had to phone AGL twice, still not sure if what I requested has actually happened. Difficult to hear AGL operator due to the back ground noise. Not impressed with the deals being offered, especially for solar feed in rate. Looking to go else where.

"Easy access and reception"

Wasn't easy to work app. Had trouble with reception .kept loading. Very frustrating.

"NOT HAPPY"

Absolutely everything couldn't get a straight answer from any staff. Kept being put back in the queue after speaking to one person, was promised a call back which I never received I'm still waiting and that was a week ago. Wait times were ridiculous. I have credit on my account because of absolutely ridiculous estimates i am only now receiving the credits because I have made (I have lost track of how many calls to AGL) over the last couple of weeks. Would not recommend AGL to anyone after my experience with them. I have asked for an investigation into my account so hopefully they can get that right.

"Very efficiently done"

Very efficiently done

"AGL do not apply the pension concession"

AGL do not apply the pension concession
to your account if the expiry is out of date nor do they advise you once it’s expired . How do aged pensioners remember to update the expiry date when they are 90 years old hence missing out on discounts completely.

"Great friendly service and always…"

Great friendly service and always helpful and sufficient