"AGL we’re an absolute nightmare to…"

AGL we’re an absolute nightmare to engage with while moving into our new home. The call centre operators gave incorrect, misleading and incredibly frustrating information. The call centre staff seemed to almost enjoy the frustration that they caused. Bored and vindictive off shore call centre staff made AGL the wrong decision for me. Interesting that when I mentioned the experience to the folks managing the network, they were not surprised….

"Fantastic quick service"

Fantastic quick service. Highly recommend.

"Good value of money and helpful"

Good value of money and helpful

"Save your sanity, don’t go with AGL"

My elderly parents switched to AGL mobile and one of their mobile phones got connected, the other’s didn’t. The call centres for AGL are based in India and Philippines with multiple departments that don’t appear to know what the other is doing. They keep giving you the wrong information and stress levels for my poor parents were extremely high. Finally three weeks later my Dad’s phone was connected. Even then they told him he can have his old number and then sent him a different number when his sim was activated.

"Internet is not even working and…"

Internet is not even working and directions don’t help

"Unsolved issue"

I live in a unit where the building doesn’t have a code. For activating my gas account, the supplier can’t get in unless I am at home. I have called the CS twice and explained my problem 3 times and in the end they want me to call the supplier to check when they are sending the meter reader so that I wait for him. Literally not sold yet. It’s actually a very unprofessional attitude!

"Dishonest sales staff, aggressive service staff"

We thought we would combine our broadband with our energy. So my partner contacted AGL. Sales staff advised the broadband in our area would be upgraded in a few weeks, but, if we wanted to,in the meantime we can be connected to the existing infrastructure (and upgraded with everyone else when the upgrade occurred).
So she agreed to switch to AGL.

They charged for the service last month. Still no connection. We also can't reconnect to our former provider quickly.

After many attempts to connect with service staff, we were told we have to wait until the upgrade. When my partner said we can't be without internet, and we wanted to escalate, the service staff hung up on her.

Disappointing from a company who we have electricity, gas and solar buy back with.

"Setting up of internet has been…horrible"

Setting up of internet has been impossible, and getting support over the phone or chat has been horrible. Seems like they don't follow up with the NBN like they promise to. When I call they put me through to different staff members and I have to do the ID check every time, or they say their system is down and they cannot access anything to help.

""Gas connection in progress" for 4 months"

I moved house 4 months ago. They messed up and my gas is about to be disconnected. When I phoned I was on hold for an hour and the person was unable to help me. The messaging service has just been going round in circles for 4 days, with them just ignoring my questions and asking me irrelevant questions. They keep saying that the gas connection didn't process properly and that they'll request a new connection and every time they do, they push the connection date forward without actually actioning anything. I'm currently trying to cancel my accounts with them. This company are causing me so much stress and genuine panic.

"No Worries!"

The electricity was connected to my address when promised.