"This is a formal complaint"

This is a formal complaint. AGL is the nastiest energy company ever! I was promised a $150 credit on the 1st bill for switching over from Simply Energy by the brokering firm that called me up in July of this year. The 1st bill has arrived and no $150 credit and when I called up AGL I was told that nothing like that was every recorded on my welcome pack or account. I am a vulnerable customer, a Domestic Violence victim going through a very tough time right now financially, emotionally, physically, trying to keep my little boy safe with crippling legal bills. To have a company like AGL rip off its customers is just disgusting conduct. The agent who spoke was the most un-empathetic robot I had ever had the misfortune to speak with.

"Not good"

Not good. Went straight to AGL with brand new account straight forward no transfer from another address. The electricity is working and yet i can't find my account online anywhere and agl can't find electricity account. However i had a message from aus net telling me it will be connected on a particular date. I don't even know who they are but apparently agl use them yet agl can't find my account. Agl can't tell me if electricity at my home is potentially in last owners name

"No response to letters or emails"

No response to letters or emails. 40 minutes on hold: no response. Hot water consumption doubled with no change in occupancy. No service at all.

"$130 to $586???"

Our electrictity bill went from $170 to $130 to $586 with absolutely no explanation as to why. Our usage for the $170 and $586 bill are 390kWh and 392kWh respectively, but over $400 price difference.

We have spent 24 hours so far asking for clarification and I can't get anyone on the phone and new people on chat keep asking me the same questions.

I have asked for someone to call me as every time we call, we get disconnected.

I can imagine we have a long road ahead before we get any resolution.

"I received My Account of $171.28"

I received My Account of $146.47 for the Period 16 Oct to 15 Nov which was for a Meter Reading …..
I also Relocated to my New Residence on 17 November.
And requested AGL to Transfer My Account on 19 November
Then,
I received a Final Account on 24 November for the previous Six Days for $171.28 which was also a Meter Reading ….. the $171.28 Equates to $28.55 per Day albeit I had already Moved to my new Residence ….. and the Premises were Empty & I still had the Keys ….. and My New Residence is exactly Next to My Old Residence …..

You have made a BIG Mistake !

"not cheap"

ez enuf 2 deal with but not as cheap as other ones out there

"The agent was quick and on point"

The agent was quick and on point. She addressed the issues perfectly-she went above and beyond and I had power within two hours. Very happy-thank you.

"AVOID at all costs"

AVOID at all costs - horrendous does not even come close to describing their total and utter incompetence. I've now closed out account and they are refusing to give me my 'credit' back from weeks of paying more by direct debit. Zero customer service - you hold for hours and get fobbed off constantly and never get anyone to help you even though you wait hours to speak to a 'manager' then they say 'I will call you back' they never do ....

"AGL didnt disconnect me from the old…"

AGL didnt disconnect me from the old address

When I made the move with AGL, I have given specific instructions on when to disconnect Electricity and Gas services at my rental property and they didnt action it. Realised the disconnection hasnt happend as instructed, reached out to them via chat, to my surprise they advised the connection is still on and they wanted to know whether I would like to disconnect it, when I said yes, they said it could only be done on the 22nd of Nov. There is no apology for this oversight and I will end up paying for someone elses usage. Its very unprofessional from AGL to give me such a response. Been with them for so long, thinking of alternatives now

"AGL need to sort their **** out!"

I was moving. What should have been a simple final read and bill became a nightmare. Estimates were used instead, much higher than the final read. Takes a ridiculously long time for bills to be reissued which again the meter reads were incorrect. A credit I had on one account transferred to another without my consent. Just a SMS telling me it was being done, and before the final bill had been reissued.
Learn the words ‘resolutions team’. They can get things done up to a point. Much easier than constant broken promises and mis-communication by the overseas customer service team.