"Got told I was lying "

Got told on the phone I was lying about the date stated in my email from AGL about the date they were coming to connect my power and gas. Was told multiple times I had it wrong and it was my fault for them not having access to my meter even though the date in my email said 13th and they proceeded to come on the 15th and 18th instead. I was then transferred to someone else who finally helped me.

"the wrost energy company i was with…"

the wrost energy company i was with them for a week then switched
changed so much money they call centre are over seas cant understand what they're saying

"Overcharged by wrong meter read "

The worst customer service ever, received my first bill with the incorrect reading for energy, I have sent a photo of the actual meter reading and they don't want to review the bill! How come a company can be run this way? I am going to the ombudsman!!! Run from this company!! they are charging 423kwh more!!! Disrespectful.

"Criminal to say the least..."

Usage is inaccurately reported (a bit like AGL's Tax). Customer service is probably one of the worst I've ever had to experience, comparable to a telstra call center in India. Criminal company really its unfortunate. After moving to another provider I have saved $300 a quarter on my electricity.

"Moving homes so easy with AGL"

Managing my reconnections of electricity and gas during my relocation was so easy with the help from AGL. Great service!

"You are going to be impressed, by just how bad the service can be.... Brace yourself!"

If you want a network that will completely stuff up every service you have? Leave you without a connection for hours? Can only help you between the hours of 9am and 4pm Monday to Friday... Will just stop chatting with you via live chat at knock off time, and will have 30 (yes the number of people I spoke with is actually 30, this week) tell you they will be the one to fix your problem and then have them not fix it and if you want a network to completely disconnect all of your family services whilst porting you across and have their team tell you, that you should call them in the morning to fix your issue... Maybe... Then AGL Mobile is the company you should choose.

If this isn't the experience you want... go literally ANYWHERE else.

I'm embarrassed to be a customer. But can't leave, because they won't even give me the correct account numbers to port my service elsewhere and can't speak to someone to get that

Horrible telecommunications company!

"5 days without WiFi"

5 days without WiFi. No one can tell me what’s wrong. I’ve rung 4 times and all they say is ‘wait until tomorrow and it’ll be fixed’. Still doesn’t work. What the hell is going on

"POOR SERVICE"

Upon joining AGL we were initially very happy with the change over. We were in the process of changing over a rental and cancelled it when it was let. Everything confirmed until an address came back incorrect .After a long call it was rectified but no! it was never corrected over many hours on the phone. So we decided to leave. After repeated phone calls from AGL asking us not too, we finally got a final bill to be paid on the 12/3/24 we paid on 5/3/24 only to get a call demanding payment then or debt collectors will be used.Obviously very surprised but maybe this is how they treat all customers when they leave! Unhappy customer Mark

"Company not interested in notifying…"

Company not interested in notifying customers of outages and the delays in respective repairs.

"Slow and poor customer services"

Slow and poor customer services.
Just resending the website address without answering my query assuming I didn’t check before contacting them. Anyway I just left it like it’s was wrong contact address! Wa is not the main interest !