"Phone operator was very helpful"

Phone operator was very helpful

"So many needy emails"

So many needy emails

"Very bad service by escalation team"

Very bad service by escalation team. Took more than 15 days to get me internet and its still not done yet.
And advisor in complaint departments showed no mercy of hassling customer.
I told them if you are unable to help to cut my call and was very nice to them qnd they hung up on me.

"Most useless and incompetent company ever"

Edit - I called the Resolutions team which is based in Australia, and spoke to Ryan, who was incredibly helpful, nice and understanding, and went out of his way to fix the issue. Apparently it's actually connected this time. I'll be going straight to the Resolutions team next time. He deserves 5 stars, but I'm deducting 2 for the overseas call centre experience.
............
Most useless and incompetent company I've ever dealt with. I called yesterday to join and went through the lengthy application process. But received an email this morning saying the address they had was wrong (even though I told them the correct one yesterday). Then when I called to sort it out, they told me my service was "cancelled"! They couldn't tell me who cancelled it, but I had to go through the entire signup process again. Which was incredibly painful as I can barely understand the thick accents of their overseas call centre staff. I had to keep asking her to repeat herself slowly. After I supposedly successfully got them connected the 2nd time, I was assured it would work this time. Yet I called a few hours later to confirm, and they told me my "service was cancelled" again!!!

Oh, and their website doesn't work when you log in to your account - it just says "loading" forever. I was advised to download the app instead but why should I have to. Why doesn't the website work??

"DON'T SIGN UP!"

The $50 discount for moving my service across to a new residence was never applied - multiple LIES about this from overseas call centre staff who give poor service. AGL has deteriorated significantly over the 26 years I was a customer. Bring back your Aussie call centres AGL!!!

"Communication every step of the way!"

Communication every step of the way!

Appreciated that

"Simple and intuitive service"

Simple and intuitive service

"Moved into new home without a hitch"

Moved into new home without a hitch. All done online.

"$400 per month"

$400 per month, has gone up a few hundred percent, not sustainable and they do not care.
As per response I have called and was advised an email will be sent to change over to a better plan, however, never received an email.

"Poor Communication "

Was told I would receive a text with connection. Took the day off work and no text / contact from AGL or energy provider