"Double charged and told it was my fault "

Moved house and asked the gas to be moved to new property. Just received a charge for the old property and when I called to ask why it wasn’t disconnected when I asked, the first call was never connected and I was hung up on, the second caller just ignored my concerns and questions and instead told me it was my fault for not being clear that I wanted it disconnected. I know this for the future now, I guess, but would not recommend using AGL for anything because of their poor customer service and lack of empathy.

"The internet connect attempt was…"

The internet connect attempt was laughable. I gave up and decided to go elsewhere

"Get the fckout of my YouTube videos"

Get the fckout of my YouTube videos! I dot give a shet about your advertisement

"Worst provider"

Worst provider, consistency overcharged and support when questioning bills took over an hr. They spent the first 45mins looking at a 3yr old account before joining the conversation and then just denied there was an issue with the charges. Was charged twice for the same months demand when I tried to leave on the final bill. $26 for 2 days? Do not recommend, just don't.

"If I could give a lower star rating I…"

If I could give a lower star rating I would. From the start AGL were an absolute nightmare. Was with them for 2 months and then changed over to another provider but before I could do that I had to cancel with AGL. Called them up and they had no idea who I was or that I was a customer but was made to completely sign up all over again before I could cancel with them… I then asked if there was any outstanding bills I had and I was told numerous times that there wasn’t. I left that rental a few months ago and a week ago agl sent me a bill for $300. I emailed them saying I haven’t lived at that address on the date they said the bill was from. AGL a few days ago took $300 out of my bank account from an account they obviously still had on there file. After I told them to delete all my information. I called to discuss this and was put on hold, hung up on, told I’d receive a call back and all I got was a text message I couldn’t reply to saying that they are not giving me my money back.

How AGL is allowed to take money out of someone’s bank account who isn’t even a customer is absolutely disgusting. If there was a problem they should have called and said they made a mistake.

Absolutely shocking customer service. Worst I’ve ever experienced.

"I have wasted so much time on the phone with this company"

I received a letter and a voicemail asking me to agl and then they had no idea what this was in regards to when i called them. Transferred to different people without the person i was transferred from communicating why inwas calling to the next person. Just a messy, disorganised company. Truly amazing how the people managing it haven’t run it into the ground yet

"A clear and overeall smooth experience."

As I had been thinking of changing companies and then seeing the AGL ads, I looked at the special offer (which as a a pensioner is important), then proceeded to apply on-line. I found the process very clear and easy to navigate. I have been kept informed via email as the process unfolded, which I find customer friendly and useful. Overall a smooth experience, thank you.

"I gave notice to leave to another…"

I gave notice to leave to another internet service provider, because of the slow and congested service. But they slowed me more than ever before because I am leaving and they told me this when I called customer service. What a disgusting horrible thing to do.
Don't sign up with AGL internet. I am going with origin.

"Bogus Velocity points offer"

Joined as a new customer to get the 25k Velocity points offer. Have just been awarded only 3k because they have mistaken me as an existing customer.

Been on the phone and chat to resolve. Still no eta on when or if they will fix this. What a con.

"Our gas and elecricity was on when we moved in!"

It was easy and straightforward. The communication was good and the account was kept up to date with progress. Most importantly the gas and electricity were on when we moved in.