"From $500 last quarter to over $1000…"

From $500 last quarter to over $1000 this quarter for a single woman living alone in an apartment and not here during the day.

"Check the pricing claims carefully"

I was with AGL since their inception (and ETSA before that) A couple of years ago I made a change when they reduced my solar rebate for the umpteenth time and wanted to buy my power for 3c and sell it back to me for 40c + a hefty daily supply fee. Impossible to contact them by e-mail to ask for a more competitive deal and I wasn't prepared to spend my day on hold by phone. After I switched providers, they called me to get me back, but the unbeatable 'please stay' deal they offered (by post!) was worse than the plan I was leaving because! Loyalty is no longer rewarded by any companies who somehow believe it's cheaper to get new customers than retain existing ones so It's wise to review bills annually and compare.

This year, I was due to leave Ovo Energy as they discontinued my Solar Plan and they put me on a deal that was $580 above the Energy Made Easy lowest reference price. AGL were in the mix (just) and offered a 10c solar feed in tariff for the first 14kwh per day on their website the link 'view rates and other tariffs'. This made the 'Solar Savers' Plan competitive (5th place on projections) but when I proceeded to finalise my switch, I discovered that further down that page, the feed in tariff was actually only for the first 10kw per day. This sounds small, but made a significant difference to the annual cost in the vicinity of $200. At best it is misleading, and at worst, false advertising.

I rang them to clarify and 'yes', it was on the first 10kwh - just as well I checked. Fortunately, I hadn't finalised the switch and cancelled my intended switch to AGL. But... as they say "Buyer Beware" - especially with (all) the energy companies. Check the fine print and ensure you're getting the rates you sign up for. Not much use complaining to them (or any energy company really) since they provide no easy or realistic mechanism and really don't want to hear from you! Even listing their phone number in 'Contact Us' is written in a confusing manner to deter callers who don't have an emergency!

"Smooth Connection"

This was a smooth transition & connection by AGL.

"Stole money from account 3x, still not returned"

In the last month AGL has 3x randomly taken $100's from my bank account totalling over $1000 instead of the contracted $89 bill smoothing payment. Last week although my payments were up to date and nothing was due they took $642 from my bank. Have spoken to them everyday and they have promised to return it that day, I've gone to the ombudsman who contacted them and everyday they say they will return it but still haven't. They blame their system saying refunding money to my account is complicated.. But they have no problems stealing it! Unbelievable. Do not use this company.

"DO NOT JOIN AGL"

I started my service on 4/07, and on 17/07, without any warning, my Netflix was cut off due to a missed payment. When I logged into my AGL account, there was a note saying "sorry to let you go." Puzzled, I contacted AGL and was told by the consultant that my account had been switched to another provider, which was incorrect. Someone had accessed my account and requested disconnection. I questioned AGL's security if anyone could access my account so easily.

I was assured that I would be reconnected and that an activation email for Netflix would be sent. After waiting all day and not receiving the link, I called again and was transferred to the resolution team. The consultant promised the activation link would arrive within two hours. However, nothing happened. After repeated calls and receiving the same response, I asked to speak with a manager. Adam apologized and once again promised the link would arrive within two hours.

Today, I received a "welcome to AGL" email as if I had just signed up, but still no activation link for Netflix. I contacted Netflix, and they advised me to check my account for the activation link, but it wasn't there. They suggested a three-way call with AGL to resolve the issue. When I spoke with Gaby at AGL, she refused to contact Netflix, citing company procedures. She said she would escalate the issue, with an answer expected by the middle of next week.

I am very disappointed with AGL. It seems they don't care about new customers. I decided to pay for Netflix myself and return to my previous provider, who at least took care of any issues promptly, unlike AGL.

After this experience, I will NEVER return to AGL or recommend it to anyone.

"AGL unfair tactics"

This company is a disastrous energy provider. Will never have any services with them ever again. Staff are so argumentative and in breach of what our Premier advised can happen with Energy Grants. Should never have left Origin whom I had been five years with until being conned through Compate Club to get cheaper energy prices on electricity, gas and NBN. Sadly my NBN is not with Origin because they only do a direct debit and I prefer to run BPay ledgers. I refuse for any companies to direct debit my account.

For others contemplating the Contemplating the Compare Club or any others trying to get to you switch with the idea to save money “ BE AWARE”. That goes for health insurance as well.

"AGL are a premium service provider"

AGL is always easy to contact online or via phone. They are professional and the staff are very knowledgeable. I never have to follow them up about anything, they always follow through with the arrangements made.

"Very convenient"

I am very happy that just by selecting "Move" on the website, it is very convenient to open our new home and cut off the electricity and gas in our old house.

"scammed by agl "

Agl since I lost my home in flood failed to do concessions then failed the rebate and told me I was on the lowest plan when it’s one of the higher. Agl bills are filled with misleading statements like they couldn’t come in for a year when truth was their staff member wasn’t going into homes. I fit the hardship criteria and asked for a wavier but instead agl sent me a huge bill thousands over and to this day hasn’t sent a correct bill. They have played so many dirty tricks and have broken the laws and keep breeching acl laws and acc and ato and apply distressing pressure tactics by sending me disconnection notices and haven’t responded to the wavier that fits the criteria that their complaint area says they will respond in 5 days. I asked for it in writing after all their misleading deceptive conduct and untrustworthy behaviour and they keep calling ( when asked not to and to resolve and put in writing).

"AGL delivered on what was promised"

AGL delivered on what was promised. Good communication all the way through. Internet worked straight away after confirmation email. Speed was measured and found to be spot on. I was a bit sceptical at first but was very happy with the outcome.