"So far pretty good internet working…"

So far pretty good internet working like it should

"Good experience"

Good experience, nice service

"Great service"

Great service, great price

"100/20 IS ETHERNET SPEED NOT WIFI SPEED…"

100/20 IS ETHERNET SPEED NOT WIFI SPEED IS WHAT YOU ARE PAYING FOR!! Dishonest advertisements!!Started on a plan that didn't have the speed they promised, I had to speak to 4ppl before someone figured out why and admitted I shouldn't have been put on that plan.
The lady understood AGL did the wrong thing and made it right by giving me credit back on previous months because the lower plan was at lower price and I should of been adviced to have the lower plan. She sorted NBN fibre out for me to get installed so I can have faster speed to the 100/20. Even tho NBN took awhile to get sorted I had to still pay the same price. I rang again to get reduce price but they claimed they can't because the lower plan has never been a lower price which wasn't true otherwise the other lady couldn't have lower the price prior or she knew the systemwas corrupt.
Recieved NBN finally but had to ring back because the NBN was not to the speed I am promised, they told me that its not the WiFi SPEED THAT YOU ARE PAYING FOR 100/20, ITS THE ETHERNET SPEED AND THATS WHY ITS SLOW EVEN AFTER NBN INSTALL AND THEY CANT DO ANYTHING ABOUT IT. JUST CONNECT IT TO ETHERNET TO GET FASTER SPEED ALWAYS. To me thats incorrect and Dishonest advertisements. Also my friends and family with other companies get the speed they are promised with WIFI NOT just ethernet connections.
I had the wrong order for routers and they charged me incorrectly. One lady told me to keep paying $86.50 instead of previous price and to pay on the 28th but it turns out I was getting late payments fee because of those wrong info. But the maths is totally incorrect of what I owed $24.50 even with $10 late payment fees. I had to ring to clarify and one guy couldn't be bothered to help so he claimed that he couldn't help and had me ring back the next day. I did that and found out I had same results, I had a feeling the lady didn't care either so I wanted to speak to a manager to clarify. She hang up on me and not the first time AGL has done that. Had to call back and found out she didnt do what she said she promised to do so finally got to speak to a manager and he didn't do much either but claimed he'll do something about the ill discipline of his workers and apologised. I asked for clarification of how the $24.50 came and the guy claims it came from prior, I explained that I was told to pay $86.50 and ignore the higher payments but there was no notes to clarify or credit.
Lots of phone calls to ppl who don't want to be there, tells you what you want to hear, lie, claim you need to call back, and/or hang up on you, dishonest advertisements and don't communicate well within the company.

"Corporate criminals protected and subsidised by the government"

It would appear AGL's generic response button is still working as seen regularly on product review Australia where at the time of this edit rates @ 1.3 stars from 2420 reviews. Considering that the minimum rating is 1 star, I believe your comparison rating would be 0.3?

Send us an email to the address registered on our account with your proposed resolution to our estimated triple/quadruple bill. Leaving two voicemail messages within 4 minutes saying basically the same thing does not constitute a reasonable attempt to contact us. Email please.

Since having solar installed our bills have doubled or tripled regardless of Qld cost of living rebates introduced on our Sept-Dec bill onwards. Repeated threatening emails to us as a result. After contacting AGL we were promised the world and would be contacted once investigated, only to receive another email advising we are to be sent to a debt collector in two days if our triple bill amount wasn't paid. Looking on other platforms this is common practice and has been for sometime. How on earth are these companies allowed to operate in our civilized country?

"Still waiting on gas and nbn connection…"

Still waiting on gas and nbn connection its been 2 weeks.

"Absolutely pathetic "

Absolutely useless couldn't even organize my sign up incentive credit unprofessional service DO NOT RECOMMEND

"Be careful, my elderly father was overcharged by over $8000 and was threatened by AGL to pay"

Check your usage against the bills sent by AGL as we were overcharged by over $8000.
My elderly father who has dementia has been a long time customer with AGL and we always paid his bill on time. A few months ago (Feb 2024), AGL sent him a bill for over $8000. After receiving many threatening sms messages and letters in the mail, I decided to wait on the phone to be able to speak to an agent. I was then told that the energy provider had not checked his meter for over 5 years but now they somehow gained access and came up with this amount on the bill. After getting them to do further investigations on why this has happened, the bill went down to just over $4000. It then occurred to us to do a comparison on the usage they have quoted in the bill to what was on the meter and found out that they severely over quoted the usage. We had to make a complaint to AGL about this and after a weeks of receiving more threatening messages while they investigated it further, we were then sent a new bill with $0 owing and in credit. This shows they did the investigation and realised they made the mistake.
We only received a small apology with the bill and no compensation for the horrible threats they put my elderly father through and the family. This is like the ROBODEBT experience.
After writing a review on a website, I got another apology but no compensation for the stress and anxiety that they put my father and family through. It's terrible how they think they can get away with treating their customers this way and not pay for it.

"To expensive"

To expensive

"Excellent customer service"

Excellent customer service. Had an issue resolved within minutes of contacting assistance on online messaging.