"If I could give a rating of no stars I…"

If I could give a rating of no stars I would. No sooner had we moved and we were ambushed with a new tariff - "time of use". Thanks alot! And that's after completley bungling a seperate connection to a commercial property, billing us for the whole block of commercial properties. This still is yet to be sorted almost 6 months later. I have lost count of the time I have wasted on this. Just not good enough AGL

"Never Ever Again "

Never Ever Again
Agl is a national scam of Australia. They charge way above the usages based on the possible usage before it happens. Ended paying $2600 for 3 people house hold while one house mate never ever cooked or use any sort of electricity.
Customer service are trained to hassle and threaten by calling on weekends. Nit different than thugs . People beaware of these homegrown scammers

"I'm an existing customer waiting two…"

I'm an existing customer waiting two weeks to connect internet to my new house, I have made several phone calls but nothing really happened yet. My wife is pregnant and really need the connection , I'm really disappointed with lack of attention.

"After the internet offer ran out after…"

After the internet offer ran out after 1 year the monthly charge went up to the highest level, not the lowest. Only agl gains by this deliberate act of exploitation of the situation. I'm not happy about this deliberate manuvere. I would have chosen the lowest monthly fee, not the highest cost.

"Easy account set up and hassle free."

Easy account set up and hassle free.

"Very nice experience"

Very nice experience, thank you

"Transferring electricity & ceasing gas"

Transferring electricity & ceasing gas. Transition was smooth with no break in service.

"Trying to communicate through the…"

Trying to communicate through the messaging system isn’t great

"AGL DO CARE FOR THEIR CUSTOMERS!!"

I just had a distressing experience with AGL due to misconstrued information during a call, which left me feeling frustrated and stressed. I requested to speak to the manager only for her to exacerbate the situation with her condescending demeanour. Their poor customer rapport and service skills are evident, and I wouldn't wish my experience on anyone else. Retaliated during the call and it’s indicative of the lack of professionalism AGL displays. Disappointing experience overall, if I could give them no stars, I definitely would!!

"Don't use them they are liers "

We had gas with agl. They called and said they could lower our rates. We said that was great.

They then canceled our electricity with our current provider without our permission or explaining. Then send an email saying that the rates would in fact be higher!

When we called the helpline they actively hung up on us.

Liers and thieves! Absolutely disgusting