"The process of signing up was…"

The process of signing up was relatively easy

"super fast and easy"

super fast and easy

"The rates are very affordable and my…"

The rates are very affordable and my transition from my old residence to another was smooth.

"Very good and professional service."

Very good and professional service.

"Cold call shonk"

Received a cold call from AGL - agreed on a solar rate with the agent - which was confirmed in writing - and agreed to switch. Immediately after the switch was made received another email reducing the rate offered and blaming my meter - this was a lie as it had nothing to do with the meter. Rang to complain and was told that the agent was not authorised to offer that rate. Went back to my old supplier

"Never use bill smoothing. They take so easily but don’t you dare ask for a refund"

Never use bill smoothing as when you move on its like pulling teeth to get your money back. 4 phone calls to an offshore call centre. 5-7 business day refund policy is now turning into 3 weeks. They take your money so easily but have great difficulty returning it. They had over 6 months of payments sitting in my account after having paid the most recent bill but would only partially refund the balance as apparently the remainder was govt rebate. Still my money. Not theirs. Transfer it to the new provider i don’t care, just give me my money back. A beautiful script they go by… we understand… uh… no. You don’t.

"Shocking experience"

Been a horrible experience so far. Moved into my rental property 5 days ago and still have no gas.... was connected last week but obviously not properly.... I have called several times with no solutions. The best recommendation i got was to google and watch videos on youtube on how to fix it..... Can someone please come out to the property and sort this out! Its getting insane...I would love a hot shower

"I moved my house"

I moved my house. From auburn to campbelltown. Did same day connection from myconnect. Cut off time gone for same day so agreed for next day. Did not happened to next day as well.
Lady on phone told me from my end ( from AGL) end your meter is connected. Because of her that comment I ask my electrician friend to come urjently because all my refrigerator food was going bad. He came and saw there was no connection in the meter. I called them again and told them that 2 electricians already checked amd confirmed there is no electricity to the meter.
I have gone back back to my old rented flat requested my agent to exted 2 more days. Wasted my food in rubbish. Went twice for milk.
Auburn to campbelltown is 40km plus tolls. Like twice in a week.
And on the back to campbelltown again to check my connection i received text that electricity has not been connected.
So it was a lie from AGL official that i have something wrong from my end.
Because i knew when my wife first visited the day our tenenats left the house the power was on.

"Horrible experience disconnecting my gas and electricity"

I have been with AGL for a number of years, I moved house and needed to cancel my accounts with them. My accounts were in credit. It has been over two weeks since my disconnection. I called them today and had to go through their redundant IVR system which had to 'verify' me with my personal details. When the agent got on they asked me for the same details again. The agent said they don't see anything on the system yet to get my refund. Looks like I was lied to by the two previous agents I interacted with. The agent then asks how much I'd like back. I don't understand why anyone would ask that. Awful.
Two months later looks like there is still credit remaining in my account yet to be given to me. A customer experience manager reaches out to me to help. I DMed the manager and their reply DM told me to call the regular AGL phone number. USELESS. I called the regular phone number as specified and they told me to email. USELESS. The reply email tells me the call the regular AGL phone number. Round and round in circles and no accountability.
AGL is hardly the cheapest provider, and as I've found out, their customer service is probably the worst. Definitely won't be using them for my next property. Steer clear. Negative 5 stars.

"Such poor customer service."

Such poor customer service.

Been charged for services that never happened