"Worst internet ever "

Worst internet ever
Modem faulty , poor customer service
No help and they just tell you it’s an outage ! Long outage , couldn’t confirm when outage started . A real headache

"DO NOT USE THE AGL INTERNET SERVICE"

DO NOT USE THE AGL INTERNET SERVICE, hands down the worst wifi i've had in the last 10 years. It loads for agessss just to get simple page running, not to mention the wifi stops around midnight for some reason, end up paying $80 a month just to use my hotspot from my phone

"Do NOT use this company - big scam"

This company, despite making multiple disconnection requests, still kept my account active. I have been billed to pay for the electricity of another person.

The service and the way they talk to you is extremely bad.

I demand a full refund for the months after I left the apartment.

Not a good company for hard-working Aussies to go with. Choose a different company!

"Deliberate price gouging"

Deliberate price gouging, Deceptive practices.

Signed up at 21c KWH, Received a bill for 29c KWH ( Yes I am rounding )

No notice of a change of rates was given, Just charged the made up amount and forced to change to a new plan at 28c KWH otherwise I would be gouged 32c KWH if left alone.

AGL have lost my business, I am in the processes of changing providers to one that offers a flat rate of 25c KWH and who will INFORM the customer of any rate changes.

Update,

I have just received a lovely phone call from an AGL representative firstly demanding payment for a bill that I had paid 4 days ago and then demanding to know why I didn't pay on time.....

If my mind wasn't already made up to give AGL the flick before, it sure is now !

"power not connected"

power not connected, lied and said it was, advised would call but didn't, very poor communication.
over 12 days to get power connected. if i had not been trying it every few hours, they probably still would not have advised me was on.
go some where else

"Really efficient move to a new…"

Really efficient move to a new property. Very good app too.

"Did the electricity connection but not gas"

Did the electricity connection, but still waiting on gas connection. Set dates multiple times but not has happened. Absolutely incompetent

"How much of my solar are you paying for?"

They seem to have changed the information on their billing, making it more difficult to see the actual usage data. I’m also not sure how much solar they are taking, because I have a large system with little discount. They seem to only reduce my bill with solar feed in when they want to.

"Found it challenging to connect"

Found it challenging to connect. Had to call several times, and still not 100% confident my gas is connected to the right meter.

My electric connection was easy and experience was great.

My gas connection - contract l got cancelled automatically and had to re-apply.
I downloaded the app and the address of the meter vs my address weren’t the same, which caused confusion for AGL customer support and still doesn’t drive confidence I’m going to be properly charged for usage.

Guess I’ll see how things go… first time customer of AGL


Updated: nice to see someone monitors the reviews.
But this type of response doesn’t help. There is alway high call volumes.
The Gas meter person never came to check to my knowledge to take any readings. Since it’s meant to be in another building who knows if anyone shows up. The electricity meter I know no one came, as the building manager never showed anyone to the room with the electrical meter. You get charged a small fee for someone to come and take reading, This feels like a bit a no fee for service. Both were already connected, so who knows how they ensure you get correctly charged. But hey call and see how we can help.

"Gas not on"

Being new to Australia and never having had gas before I wasn't aware that I could literally turn on the gas outside. Customer service people didn't make this clear to me and I waited until 9pm to find this out.