"NBN Enquiry Turned Ugly"

I'm a new customer to AGL. I rang to confirm the concession to which I am entitled is actually in place (as I couldn't see it noted in my account details on the AGL app). Confirmed. Very good.
Then I made the mistake of enquiring about the NBN or internet offer that AGL was advertising in its app. They transferred me through to the rudest, most impatient consultant I've had the misfortune of talking with. When asked whether he was referring to the energy account number, he abruptly said "I thought I just said it was about the NBN!" I hung up and will stick with my current provider.

"STUNNED"

STUNNED - IN The Fetal Position!
Decades AGL customer.

Informed my Electricity rates would be increasing by 83% on July 1. Retiree & Pensioner.

Called several times to the Phillipines to be informed I am NOW on their best rate.

Will also be billed an “exit fee” if I move which I will suck up.

The lucky country is now not so lucky.

"Everything went fast and easy"

Everything went fast and easy

"Resolutions team member"

Resolutions team member, not very understanding and I was told there was nothing that could be done. Not really good enough when I was charged for electricity usage for 3 days after the requested disconnection even though I had moved from the address 4 days prior to requested disconnection date.

"Misleading"

Signed up to AGL for a new rental a couple of weeks before moving. On moving day, I was notified my plan was changing from 28c/kwh to 37c/kwh. Ironically, this same day, I read an ABC article reporting AGL had made a record profits. Moving to another provider after 5 weeks with them.

"Service very good"

Service very good

"The process was easy"

The process was easy. All online and the app lets me keep track of bills and usage

"Bizarrely through some error on the…"

Bizarrely through some error on the part of meter readers, i was erroneously transferred to another company- not initiated by me . It took nearly 10 months with daily hourly plus calls to be reinstated with AGL. Subsequently I received very high gas bills was not returned to my former plan (as promised) and then I receive an e-mail stating I could be on a better plan. This plan turns out to be the one I was previously on- so in the meantime I have been over charged and promised reviews etc. Very poor service. And then I am asked if I would like their internet- no thank you!!

"Moved house"

Moved house, had AGL previously.
Received notice that “the gate was locked” and “they could not read the meter”
The gate firstly doesn’t even have a lock. The virtual assistant on the app kept telling me to speak with the property manager to allow access.
There is also no property manager.
The more I explained that if it was in the other units back yard I couldn’t guarantee their fence would be unlocked the worse the situation got.
In the end I had to reorder my power for lack of a better word (no they couldn’t just change the connection date on their end).
Second time was connected without issue.
Too much time spent dealing with customer service for such a simple request.

"rate increase already?"

in less than 2 weeks after signing up - my gas rate has gone up 10% What the actual seriously?