"very online user friendly and great…"

very online user friendly and great customer support

"Well my gas hasn't been turned on yet…"

Well my gas hasn't been turned on yet and signed up a week ago

"Internet is slow and turns off by…"

Internet is slow and turns off by itself, regret changing providers

"AGL has been so easy to deal with"

AGL has been so easy to deal with, from switching providers, to disconnecting when moving out and reconnection of new property, and chatting online and being advised i can get a better plan with an additional credit applied for my future bill. Not to mention i even got an uber voucher which comes in handy when moving. Would highly recommend thanks you

"Getting a bill before a service has…"

Getting a bill before a service has even started?

"my experience with agl"

JUST MOVED IN MELBOURNE FROM PORT DOUGLAS. WAS RENTING A PLACE IN MELB AND FOUND THE SERVICE EXCELLENT AND FAST.. WE MOVED HOUSE AND AGAIN USED AGL FOR BOTH ELECTRICITY AND GAS. WE ARE HAPPY WITH THE SERVICE AND HAVE NO ISSUE RECOMMENDING AGL TO OTHER CUSTOMERS

"Crazy service and solar fees"

There is a daily charge for solar almost a dollar plus a daily charge for electricity supply also they are 12% above market set price. Even with a pension not even worth it. Go with anyone else. Half my bill was service fees/charges and they add the GST at the end as well instead of it being included.

"How hard is it to flick a switch"

I don't even know why I gave 2 stars, Ive been absolutely stitched up, I set up my internet with AGL a week ago, was set up to be done Wednesday. Well Friday came along and I was told there will be a technician coming out to set it up, I took the whole day off work for it because i was told if I wasn't home I'd be charged $130, well that never happened, rang AGL, hour later, then said they'll call me back, never did, I rang them back hours later for me to do the same process, another hour later, i was met with the same answer and then to be told, "oh now we'll send someone out on Monday". To top it off I apparently will be getting billed for my internet on Monday, that won't be happening, not paying for something I haven't had.

Get it together

"Really helpful employees"

Really helpful employees

"Good customer follow up…"

Calling to check after the connection and giving information on other applicable benefits I could derive from using AGL.

However, it would be nice to book appointment to call customers instead of random calling, this could be done by sending sms or email. I missed a couple of calls from AGL before the last one and I kept wondering who calls me at my peak time of the day.