"Internet connection a joke!"

Had internet activated Mon 20/2/23 & used it for 4hrs. Next four days - nothing. I kept restarting withnoluck. Rang 25/2 after 7pm & got a sour apple who eventually resolved the connection issue. It lasted 4min. I rang straight back & connection was restored. After another 2 calls it was 8pm. The technical line is only from 8am - 8pm, great service! I had it drop out another 9 times & I finally gave up & watched the Foxtel I was going to give up. Disappointed & really peeved as the Saturday before I had a 23hr blackout in 38 degree heat. AGL & Essential Energy were as helpful as using a plastic bag is to hold petrol in. I want my money back!

"AGL geoblocks access to the Accounts…"

AGL geoblocks access to the Accounts section of the website and to the app. If you live overseas and have a property in Australia, go somewhere else for your energy, AGL makes it too hard to manage your account from a non Australian IP address. It hasn't occurred to them they have overseas customers or customers that go overseas for holidays.

"Absolutely appalling!"

Unfortunately our experience as a new customer with AGL nbn & mobile services has been shocking. Our connection was delayed for over two weeks and required several follow up calls and significant time investment to rectify. Issues include poor communication, incorrect information provided, modems not being ordered, billed for a period where the service was not yet connected…. The list goes on. I submitted a complaint via their website which only generated a response after a second email was sent 10 days after the initial complaint. AGL accepted limited responsibility for the billing issues and no responsibility for the flow on effect caused with mobile data needing to be used in the absence of the nbn connection. The complaints process was somewhat disappointing…. Which is unfortunately just our whole experience to date. Unfortunately couldn’t recommend AGL’s telco services, however we have been electricity customers for a long time with no issues.

"I WOULD STRONGLY SUGGEST TO EVERYONE TO…"

I WOULD STRONGLY SUGGEST TO EVERYONE TO NEVER USE THIS USELESS COMPANY MY ACCOUNT IS ON CREDIT $10,400 AND IVE BEEN TRYING FOR ALMOST 2 MONTHS STRAIGHT FOR A REFUND AND NOTHING,IVE SENT THROUGH THE REQUESTED DOCUMENTATION AND STILL NOTHING MY NEXT STEP IS TO SEEK LEGAL ADVICE BUT FOR EVERYONE ELSE BEWARE OF THESE USELESS SCUMBAGS.

"Just spoke to Christine from Adelaide…"

Just spoke to Christine from Adelaide and was very happy with her work. She was quick and polite and gave herself more work to make my part easier.
Thanks for the smooth service
Regard grant b

"AGL Energy always dependable."

I have been with AGL Energy for the past 10 years across 3 different rental properties and I have now recently moved into my 4th rental with them and everytime I have moved the transition from one property to another has always been smooth as silk. The AGL app and website are very user friendly and they make it easy to pay bills or receive help whenever you need answers. Looking forward to many more years with AGL.. they are always dependable.

"Worse experience ever with their app."

Worse experience ever with their app.
I got charged twice for NBN this month and the electrify bill is calculated randomly without their staff coming to read the meters. I had to take pictures of the meters myself and send them in an email and never got a reply.

Their estimate was wrong and I will never recommend them.

I’m planning on having all my family change to another company.
At the moment I’m paying for electricity in two homes, gas and NBN.

Their customer service SUCKS!!!!

"They are not reliable and not transparent...."

They write that they have an Australian service, that they are here to help, that they are transparent .... It's all marketing crap and lies !!!!!!.
- change the rules of the game many times. Now from March 30th again - becoming more and more expensive and we customers receive less and less for the energy saved from solar panels. My credit is getting smaller and smaller with each billing. Will I have to pay extra to save energy? . Unfortunately, AGLs generate more and more new reasons to achieve this. For example, introducing a fee for a smart meter or changing the method of charging for energy transmission from the size of the solar panel system to the power of the inverter. After all, they do not do it for the benefit of the client, but ... how to "milk" the client with money. For me, it's a kind of commercial scam.
- In many AGL publications it says that they have an Australian customer service. Squared nonsense. It's an all-Asian site and team. There are huge problems to understand these people.
- I do not know if the customer service is at all accounted for the effectiveness in helping customers who call the AGL phone line. I deeply doubt it. The last 4 days I spent more time talking to the answering machine with options than to a real person. I was connecting with woman with a strong accent by the way after explain my needs she promised to send me what I asked for by email and nothing ... The next day the same woman redirected me to another line without warning where the automatic caller asked me about the scale of satisfaction with the service - IS THIS IRONY???. Then the conversation was ended automatically. Unfortunately, to this day I have not been sent the details I asked for.
- AGL keeps the money of customers who have saved on from energy from own solar panels. There is only regular info that I have credit. They do, but only once in a long time. Probably once a year.
- The billings you receive contain too much information. This information is misleading - the usual simplicity is absolutely lacking
- Conclusion - AGL is not a fully reliable supplier/recipient of energy. I do not recommend this company

PS .
Mark.
You supposedly responded to my opinion and accusations, but only in a minimal form. You haven't taken up all the threads/issues to explain them. Because like something AGL has ..... but everything is invisible . Why offer a better profit to the customer when you can better "milk" him from the profits. Naivety and lack of knowledge of customers is your success nowadays and you know about this very well . Most people do not have time to "walk" around the Internet, which today resembles a "jungle" to change something . Because we do not know which is better, it is too convoluted and too little understood for most people. Your way of calculating, explaining and describing it on paper is too convoluted. People can't understand this terminology. You work at the computer all day, you work in this industry, you understand it - we do not. So don't tell us to go online and change. It is your people's job to choose and tell / send the best and understandable variant for us .It is difficult to understand these people in the customer service of AGL, besides, they ignore us. . YOU ARE THERE FOR US, NOT THE OTHER WAY AROUND....Remember Mark

"Thiefs.....They sent me uninvited advertising to…"

They sent me uninvited advertising to try and join their gas plan while I was still with another provider.

When that didnt work they sent me a bill for $650.

After checking all the facts I found out the meter number was a bogus one.

"Charged for extra days of gas connection"

Changing my gas was pretty easy. Had an issue with my address being a bit off but once I called them up got it sorted asap.

I requested my gas be turned off at my old place on a certain date and they didn’t shut it off til 3 or 4 days later. Probably got charged for those extra days connection which is pretty frustrating.