"Rubbish service all round"

They charged a lot more than the previous company we had been with. They don't read meters so they're overestimating all the time. I left and now they want me to call them for a refund. I did and spent 15 minutes on the line to get a representative who couldn't answer basic questions about why I was having to repeat information I'd already submitted on the keypad and confirmed so he punishes me by putting me back in the queue for another 15 minutes at which point I gave up. Rubbish service all round

"For the past month I have tried…IMPOSSIBLE TO CONTACT"

For the past month I have tried contacting AGL to have the account changed from my deceased husband's name by both phone and email. It is impossible to navigate their telephone system and the robot taking their call is useless other than to stay online. but staying online for several hours does not inclu8de talking to a human. in frustration i will be calling at their melbourne office to hopefully cancel their service. Kevin

"Very easy application"

Very easy application. Everything happened on time.

"Plan Change by crystal ball?"

We are now within three days of the 1AUG23 rate rise and as per the email from AGL I wanted to compare the various options available through AGL. Tried online (no visibility of rates), online virtual - wasated time, tele[phone call to Resolutions - sorry rates have not yet been issued, wait till after effective date. Why bother to suggest I review Plan when you cannot even tell me what Plans or Rates will be available.

"At least 5 calls to get the power on"

At least 5 calls to get the power on. Each time the person assumed they were right and didn't follow through to see if their assumptions that the job was registered properly with power core. Of I knew what I k ew now no I would not have selected agl as my retailer.

"Terrible service."

Terrible service.
Signed up with them online, received an email from them two days later telling me prices had gone up.
Made an online complaint- they did not get in touch with me.
No way to contact them to cancel account except to ring and wait.
Rang my old provider to stay with them.
Two weeks later AGL send me a letter saying that I am STILL with them.
Rang AGL, waited and waited, and then finally they confirmed I am no longer with them despite what the letter said.
AGL wasted about 2 hours of my time when they could’ve shown the new rate prices online, or answered my complaint, or answered their phones, and NOT sent me a letter telling me my account was still with them!

"I moved home"

I moved home, and through the app, I requested to move my service. Instead, you created a new service to my new address and kept my accounts active (gas and electricity) on the old address. I have been asking for the whole week for you to cancel those accounts set in a house I don't live in, but still, nothing has happened. The old accounts are still active. Your customer service is unresponsive, slow and unfair.

That reply is just like AGL… words, no solutions. There is a complete lack of interest in fixing it. At he end they are going to cancel from the 25th of June and charge me for someone to read the meters. I ended up paying for AGL’s inefficiencies and awful service.it is impossible to get in contact with your customers support....

"Any of our gas companies can supply gas…"

Any of our gas companies can supply gas - it's the onboarding and offboarding experience that make the difference in customer service. As usual for an Aussie company, the digital experience is a B-grade and they make the 'exit' hard to find. But spending an hour to execute the simple instruction 'close the account'? Now that takes of talent of incompetence.

"Absolutely shocking service"

Absolutely shocking service. 50 minutes on hold whilst being hand balled from one department to another and then back to the initial queue. Chat messenger useless and email non existent. How are you supposed to get any issue resolved? Literally the worst customer experience.

Thanks for the reply Mark. Not resolved.
Any practical help available?

"So far and I have been with AGL for a…"

So far and I have been with AGL for a couple of years, they are head and shoulders over the 5 or so other electricity providers. Why? 3 mthly bills, a quick and organised app, no tricks and most of all, my bills have been cheaper, or a least within reason. So yeah, I recommend AGL.